Residential Service Tech

SEER GROUP • Springfield, OR

7d • $24 - $42 • Onsite

About The Position

Marshall’s Specialty Services is hiring a Residential Service Tech to perform preventative maintenance, diagnostics, and like-for-like water heater change-outs in residential and light commercial settings. The position covers HVAC systems, tanked and tankless water heaters, gas and pellet stoves, gas fireplaces and inserts, and related equipment. The technician is expected to follow company standards and the “Perfect Service Call” method to deliver a friendly, high-quality customer experience, and to develop a beginning understanding of geothermal systems.

The role includes extended-hours diagnostic calls and weekend on-call rotations, with phone assistance as needed. Work hours vary based on business needs, and travel may be required for training, events, and job-site support. The role also involves documenting work in software, communicating with customers and dispatch, educating customers about maintenance and available services, and meeting monthly service incentive targets. The position is full-time and non-exempt, based in Springfield, Oregon.

Requirements

• 4–5 years of related HVAC experience; the qualifications section also states 5+ years of experience as a residential HVAC service technician.
• Valid driver’s license and a clean driving history; must be insurable through Marshall’s insurance carrier.
• Must pass background and drug screenings.
• Water Heater Installer’s License required.
• LP License required.
• NATE Certification in Gas Heating (Air) Service required.
• Able to communicate clearly in English verbally and in writing.
• Strong communication skills, attention to detail, and written and photographic documentation skills using a software program.
• Customer/client focus, quality orientation, work standards, and safety awareness.
• Ability to work independently in a timely manner and complete work correctly the first time.
• Excellent organizational skills and good oral and written communication skills.
• Ability to work in a fast-paced environment and as part of a team.
• Basic computer skills and ability to use a mobile device throughout the workday.
• Ability to use job-related tools safely.

Responsibilities

• Perform residential and light commercial preventative maintenance on HVAC, water heating, and gas fireplace, insert, and pellet equipment according to company standards and the Perfect Service Call method.
• Diagnose and maintain tanked and tankless water heaters, ducted and ductless HVAC equipment, gas fireplaces and inserts, gas stoves, and pellet stoves and inserts.
• Perform like-for-like change-outs of tanked and tankless water heaters.
• Run extended-hours service calls and participate in weekend on-call rotations, with phone assistance as needed.
• Assist with gathering on-site information for commercial maintenance bids.
• Train Level 1–3 Service Techs on the Perfect Service Call during ride-alongs and on the job.
• Meet or exceed truck revenue targets for at least 9 of 12 months, as measured by the monthly Service Incentive Report.
• Arrive at dispatched jobs on time, travel between job sites as assigned, and report job-site arrivals and departures to dispatch.
• Operate the company vehicle safely and obey traffic laws.
• Follow supervisor and dispatcher instructions and complete work in a timely manner.
• Promptly report problems with company tools, vehicles, personal tools, equipment, or customers to the appropriate contact.
• Document work with written notes and photographs in the software program and complete service-related forms properly.
• Communicate with customers and collect C.O.D. on service visits as directed.
• Gather information about equipment replacement needs and communicate it to dispatch and sales so an estimate appointment can be scheduled using software checklist forms.
• Inform and educate customers about preventative maintenance, available products and services, and replacement options according to company guidelines.
• Provide customer service and clean indoor and outdoor coils.
• Demonstrate knowledge of electrical and refrigeration principles, service tools and testing devices, and soldering.
• Attend team meetings and scheduled training, meet company training requirements, and pursue continuing education.
• Observe company procedures and safety rules, work independently, and collaborate with the team to support customer satisfaction.
• Perform other duties as assigned.

Benefits

• Medical insurance; the base employee plan is fully covered by Marshall’s.
• Dental insurance; the base employee plan is fully covered by Marshall’s.
• Vision insurance; the base employee plan is fully covered by Marshall’s.
• 401(k)/Roth retirement plan with up to a 4% company match.
• Vacation pay.
• Sick pay.
• Six paid annual holidays and an additional personal holiday chosen by the employee each year.
• Additional incentives such as Spiffs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed