Residential Service Tech

MARSHALLS SPECIALTY SERVICES • Springfield, OR

7d • $24 - $42 • Onsite

About The Position

Marshall’s Specialty Services is hiring a Residential Service Tech to perform preventative maintenance and diagnostic service on residential and light commercial HVAC systems, water heaters, and gas and pellet hearth equipment. The role includes like-for-like replacements of tanked and tankless water heaters, delivering customer service according to the company’s “The Perfect Service Call” method, and developing a basic understanding of geothermal-system troubleshooting. The technician also performs service calls during extended hours and weekend on-call rotations, with phone assistance as needed.

This is a full-time, non-exempt position based in Springfield, Oregon. Work hours vary according to business needs; extended hours and weekend work may be required. Travel may be required for training, events, and job-site support. The position involves field work in varied weather and environmental conditions, potentially including confined spaces. The company describes a culture focused on quality, teamwork, customer education, and growth opportunities.

Requirements

• 4–5 years of related HVAC experience; the posting also lists 5+ years of experience as a residential HVAC service technician.
• Water Heater Installer’s License.
• LP License.
• NATE Certification in Gas Heating (Air) Service.
• Valid driver’s license and ability to be insured through Marshall’s insurance carrier; the posting also requires a clean driving history.
• Must pass background and drug screenings.
• Ability to communicate clearly in English, verbally and in writing.
• Ability to use job-related tools safely.
• Strong communication skills, attention to detail, and written and photographic documentation skills using software.
• Customer-focused approach, quality orientation, safety awareness, and commitment to continuous learning and professional development.
• Ability to work independently, manage time, and complete work correctly the first time.
• Excellent organizational skills and good oral and written communication skills.
• Basic computer skills and ability to use a mobile device throughout the workday.
• Ability to work in a fast-paced environment and as part of a team.
• In-depth knowledge of electrical and refrigeration principles, service tools, and testing devices, and demonstrated soldering skills.
• Ability to meet the physical demands of the role, including lifting equipment up to 100 pounds and working in small or confined spaces.

Responsibilities

• Perform residential and light commercial preventative maintenance on HVAC, water-heating, and gas fireplace, insert, and pellet equipment according to company standards and the Perfect Service Call method.
• Diagnose and maintain tanked and tankless water heaters, ducted and ductless HVAC equipment, gas fireplaces and inserts, gas stoves, and pellet stoves and inserts.
• Perform like-for-like changeouts of tanked and tankless water heaters.
• Run extended-hours and weekend on-call service calls, with phone assistance as needed.
• Assist with gathering on-site information for commercial maintenance bids.
• Train Level 1–3 Service Techs during ride-alongs and on the job in performing the Perfect Service Call.
• Arrive at dispatched job sites on schedule, travel between job sites as dispatched, and report arrivals and departures to dispatch.
• Operate the company vehicle safely and obey traffic laws.
• Follow supervisor and dispatcher instructions and complete work in a timely manner.
• Promptly report problems with company tools or vehicles, personal tools, equipment, and customers to the appropriate contact.
• Document work with written notes and photos in the software program, and complete service-related forms properly.
• Communicate with customers and collect C.O.D. payments on service visits as directed.
• Identify equipment replacement needs and inform dispatch and sales so they can schedule an estimate appointment using software checklist forms.
• Educate customers about preventative maintenance, company products and services, and replacement options according to company guidelines.
• Demonstrate customer-service skills and clean indoor and outdoor coils.
• Meet or exceed truck revenue targets for at least 9 of 12 months, as measured by the monthly Service Incentive Report.
• Attend team meetings and scheduled training, meet company training requirements, and pursue continuing education.
• Observe company procedures and safety rules and work with the team to support customer satisfaction.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance; the base employee plan is fully covered by Marshall’s.
• 401(k)/Roth retirement plan with up to a 4% company match.
• Vacation pay and sick pay.
• Six paid annual holidays and one additional personal holiday chosen each year.
• Additional incentives such as spiffs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed