Residential Service Coordinator

VOA Mid-States•New Albany, IN

About The Position

The Residential Service Coordinator is responsible for overall services for individuals receiving Residential Habilitation or Supported Living services from Volunteers of America. The role focuses on implementing Individual Support Plans and helping individuals attain their visions in their home and community environments. The coordinator provides case management, refers individuals to community resources, and directly supervises house managers in residential and supported living settings. The position serves Clark and Floyd County, Indiana, is full-time, salaried, and exempt, and is part of the VOA Community program. It reports to the Director of VOA Community.

Requirements

A bachelor's degree or an equivalent number of years of progressively more responsible direct experience with the consumer population.
A current Tennessee Driver's License.

Responsibilities

Ensure compliance with DMH/DD Quality Enhancement guidelines for residential supports and services.
Ensure the cleanliness and safety of people served and their homes.
Ensure Individual Support Plans are implemented and monthly reviews include pertinent information exchanged with medical and day service coordinators and relevant individuals, families, guardians, Independent Support Coordinators, and Regional Office personnel.
Complete comprehensive monthly reviews in a timely manner.
Monitor consumer outcomes to ensure the agency actively works toward each person's vision.
Monitor consumer personal records to ensure they comply with DMH/DD guidelines.
Coordinate residential employee training and help track training to ensure best practices and DMH/DD compliance.
Coordinate services with individuals served, guardians, families, Independent Support Coordinators, day services, and others.
Participate in management meetings and supervisory planning sessions.
Ensure individuals served receive all possible benefits to increase disposable income, such as food stamps, MR housing, level billing, discount utility programs, and STRAP.
Ensure agency supervision and internal quality assurance plans are implemented as they relate to residential services and supports.
Ensure prudent residential spending and that expenditure documentation meets policy and procedure requirements.
Perform other responsibilities as assigned to support the agency's mission.
Perform performance quality improvement (PQI) duties as assigned by supervision and the PQI committee.

Benefits

Employee Assistance Plans (EAP)
Health and Wellness Program
Medical coverage
Dental coverage
Vision coverage
Flexible Spending Account
Health Spending Account
Short-term disability
MetLife Legal Plans
Company-paid life insurance
403(b) retirement plan with company fund matching
Employee discounts
Loan forgiveness options through federal programs, including National Health Corp and Public Service Loan Forgiveness
Company-paid benefits and paid time off effective day one
VOA LEAD leadership development program
VOA University staff development
VOA Academy clinical training and development