Non-Residential Service Coordinator

VOA Mid-States•New Albany, IN

About The Position

The Non-Residential Service Coordinator is responsible for overall services for individuals receiving In-Home Supports from Volunteers of America Mid-States Clark and Floyd. The role supports individuals in attaining their vision within their homes and communities. Based in New Albany, Indiana, the position is full-time, salaried, and exempt; it reports to the Program Manager and requires being on call.

Requirements

A bachelor's degree or an equivalent number of years of experience working with individuals who have an intellectual or developmental disability.
Supervisory experience.
A valid driver's license and automobile insurance that is maintained.
Active CPR/First Aid certification.

Responsibilities

Oversee direct support professionals (DSPs) who work with individuals.
Work directly with clients as needed.
Train new employees using the mandated curriculum required by state and VOA policies.
Ensure compliance with BDDS, COA, and VOA regulations, policies, and procedures, and ensure the cleanliness and safety of the individuals served.
Ensure DSPs accompany individuals to all scheduled activities and appointments.
Attend all team meetings.
Participate in Performance Quality Improvement (PQI) as assigned.
Complete weekly, monthly, and quarterly documentation to keep the program in compliance.
Train all staff on the individual PCISP.
Plan and coordinate activities for individuals.
Supervise staff and individuals, including ensuring schedules follow individuals’ approved cost plans.
Ensure billing is submitted in a timely manner.
Ensure schedules meet budgetary constraints.
Monitor and evaluate staff performance.
Recommend and deliver disciplinary actions.
Maintain a low overtime rate.
Be on call.
Perform other duties as assigned by the Program Manager or Senior Director.