Residential Service Coordinator

DuraServ•Fort Myers, FL

68d•Onsite

About The Position

DuraServ is hiring a Residential Service Coordinator to serve as the operational coordination hub for a branch supporting commercial dock and door systems. The role connects customers, field technicians, parts suppliers, and management, helping ensure service work moves smoothly from initial inquiry through dispatch, completion, and invoicing. This is an active, fast-paced office role where responsiveness, accuracy, and attention to detail are essential. The coordinator handles customer calls and emails, reviews and delegates incoming leads, schedules and dispatches technicians, prepares service orders, orders parts, and maintains related records. The position also invoices service and planned maintenance work, posts vendor invoices for Accounts Payable, processes customer credit card payments, and performs assigned warehouse and office duties. The role is based on-site at a branch; remote and hybrid work are not offered.

Requirements

High school diploma or equivalent.
Proficiency with Microsoft Office, including Word, Excel, and Outlook.
Strong organizational and communication skills, including the ability to manage multiple priorities without losing quality.
Ability to work in a fast-paced, high-volume environment while maintaining responsiveness and accuracy.

Nice To Haves

One to three years of experience in residential service coordination, dispatch, administration, or operations support.
Experience with work order management, invoicing, or service administration in field service or a similar environment.
Background in commercial dock and door, mechanical services, or industrial services.

Responsibilities

Answer inbound calls and email communications, provide professional support, and return calls promptly.
Review incoming sales and service leads and coordinate their delegation to the appropriate person.
Serve as a professional point of contact for internal and external customers.
Schedule and dispatch service calls, matching technicians to jobs and providing the right information.
Create accurate and timely service orders in the system of record in coordination with management and technicians.
Order parts needed for service work and maintain accurate parts-order records.
Invoice service work and planned maintenance accurately and on time.
Post vendor invoices for Accounts Payable.
Process customer credit card payments promptly and maintain secure, appropriate records.
Perform assigned warehouse-related duties and additional office functions as directed by the Operations Manager or Division Vice President.