Residential Sales Representative

ADT • Wilmington, NC

2d

About The Position

The Residential Sales Representative helps protect customers’ homes and small businesses by recommending ADT security and smart home solutions. The role involves visiting customers at their homes, demonstrating products and services, understanding customers’ needs, and tailoring security, automation, and life safety systems to their spaces, lifestyles, and concerns. Representatives build trusted customer relationships, follow up after installation to confirm commitments were met and generate referrals, and identify new sales leads. The position offers uncapped commissions, specialized training, and a flexible work schedule to accommodate the representative and customers’ needs.

Requirements

• High school diploma or equivalent.
• Willingness to travel within a designated territory using a personal vehicle; mileage is reimbursed.
• Valid driver’s license and clean driving record; additional licensing may be required depending on location.
• Comfort using technology to stay organized, efficient, and accountable in a fast-paced sales environment.
• Self-motivated and results-driven, with an entrepreneurial mindset and the ability to uncover leads and close sales.
• Strong communication and relationship-building skills, including the ability to consult with customers and guide them to solutions.
• Adaptability and flexibility, with an interest in learning new systems and approaches.

Nice To Haves

• Consumer sales experience is preferred but not required.

Responsibilities

• Demonstrate the value of ADT security and smart home solutions and explain products and services in depth.
• Consult with customers, understand their needs, and recommend appropriate solutions.
• Visit customers at their homes to provide sales solutions.
• Build trust with customers through integrity, empathy, and expertise during and after the sale.
• Customize security systems to fit customers’ spaces, lifestyles, and concerns, including security, automation, and life safety technology.
• Conduct post-installation follow-ups to confirm commitments were fulfilled and generate referrals.
• Identify and generate new sales leads to maximize outreach.
• Work collaboratively with customers and coworkers.

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Tuition reimbursement
• Mileage reimbursement
• Short- and long-term disability insurance
• Life insurance
• Well-being programs
• Paid time off
• Professional development and career growth opportunities
• Flexible work schedule
• Up to $4,000 in earnings during the first 8 weeks of training
• Uncapped commissions

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED