Residential Sales Representative

Distro•Baltimore, MD

1d•Onsite

About The Position

Abbey Fence & Deck Company is seeking motivated, coachable, customer-focused Residential Sales Representatives to conduct scheduled in-home and on-site estimate appointments and help homeowners choose fencing and decking solutions. This is not a cold-calling or door-to-door prospecting role; the company provides leads and estimate opportunities. Representatives assess customer needs and property conditions, take measurements, educate homeowners, prepare accurate estimates, present recommended solutions, and close profitable business. They own the customer relationship from the initial appointment through the start of installation, including follow-up, detailed project documentation, technical explanations, and coordination with production and warehouse teams. Previous fence or deck sales experience is not required. The company emphasizes character, work ethic, communication, coachability, critical thinking, comfort with numbers, and motivation to succeed in a commission-based environment. New representatives receive $1,000 per week during the approved training-pay period, after which compensation transitions to a 100% commission model. Commission is generally 10% of the pre-tax project total, with estimated annual earnings of approximately $60,000–$150,000+, depending on performance and other factors. Employees may participate in company benefit programs after a 90-day probationary period. This is an in-person, field-based position serving Baltimore City and surrounding areas across central and northern Maryland. Representatives travel to customer properties, conduct consultations, measure project areas, prepare and send estimates, follow up with prospective customers, visit projects when needed, and coordinate with internal teams. The schedule is Monday through Friday, typically 9:00 AM–5:00 PM or 9:00 AM–6:00 PM depending on appointments and customer needs; weekend coverage is not currently required.

Requirements

Strong verbal communication and interpersonal skills.
Ability to build rapport quickly with homeowners.
Coachable attitude and willingness to follow a proven sales process.
Competitive, ambitious, and motivated by commission-based earning potential.
Comfort working in a performance-driven environment and transitioning from paid training to 100% commission-based compensation.
Strong customer-service orientation.
Ability to work independently while remaining accountable to goals and standards.
Strong follow-through and responsiveness.
Problem-solving and critical-thinking ability.
Comfort with numbers, measurements, pricing, and basic math.
Ability to learn fencing and decking products, CRM systems, pricing applications, and sales technology.
Strong attention to detail and ability to create accurate, complete project documentation.
Valid driver’s license, reliable personal transportation, and ability and willingness to drive throughout the greater Baltimore territory.
Availability to work Monday through Friday according to scheduled customer appointments.

Nice To Haves

Previous sales experience.
Customer-facing experience in hospitality, food service, retail, automotive sales, telecommunications, airport customer service, or similar environments.
Experience in a performance-driven or commission-based position.
In-home sales or field-sales experience.
Home improvement, construction, building materials, landscaping, fencing, decking, or exterior-remodeling experience.
Experience measuring job sites or preparing estimates.
CRM experience.
Experience explaining technical products to consumers.
Recent college, community college, or trade-school education combined with strong customer-facing experience.
Demonstrated history of achieving sales or customer-service goals.

Responsibilities

Attend scheduled residential estimate appointments provided by the company; review lead information, confirm appointment details when needed, and arrive prepared and on time.
Understand homeowners’ objectives, preferences, concerns, budgets, and timelines, and assess property and project conditions.
Conduct in-home or on-site consultations, build rapport, inspect project areas, discuss relevant design and material considerations, explain installation expectations, and answer questions professionally.
Take accurate measurements and document layouts, access points, slopes, obstructions, gates, corners, and other relevant site details.
Develop product knowledge and explain fence and deck materials, design options, installation considerations, durability, maintenance, and use cases.
Prepare accurate estimates using the company’s mandatory pricing application; verify measurements, materials, labor assumptions, specifications, pricing, and profitability requirements.
Present recommended solutions, explain scope and pricing, address objections, ask for the business respectfully, and complete contracts and required documentation accurately.
Follow up promptly with prospective customers, track open opportunities and decision timelines, record communications, and maintain customer relationships through the start of installation.
Create complete project records and precise material orders, documenting measurements, layouts, specifications, accessories, colors, dimensions, and special conditions.
Coordinate signed projects with production, warehouse, and installation teams; clarify requirements, communicate customer expectations and known site conditions, and support a smooth handoff.
Use the company CRM, pricing application, sales tools, and communication systems to maintain accurate lead, appointment, estimate, follow-up, and opportunity records.
Plan travel and appointment preparation efficiently, balance customer visits with estimates and follow-up, work independently while remaining accountable, and communicate schedule issues promptly.
Use the company-provided gas card in accordance with policy and protect customer, company, and payment information.
Work toward an approximately 30% minimum close-rate expectation when fully ramped.