Residential Sales Representative

Distro•Baltimore, MD

2d•$60,000 - $150,000•Onsite

About The Position

Abbey Fence & Deck Company is hiring Residential Sales Representatives to conduct scheduled in-home and on-site estimate appointments for homeowners considering fencing or decking projects. This is a field-based, consultative sales role using company-provided leads rather than cold calling or door-to-door prospecting. The representative assesses customer needs and property conditions, takes measurements, explains product options, prepares and presents estimates, and works to close profitable projects. The representative owns the customer relationship from the initial appointment through the start of installation, including follow-up, documentation, and coordination with production and warehouse teams. New representatives receive paid training at $1,000 per week during an anticipated training-pay period of approximately two months; the exact duration is not finalized. After training, compensation transitions to 100% commission, generally 10% of the pre-tax project total when required pricing and profitability standards are met. Additional performance incentives may be available. Estimated annual earnings are $60,000–$150,000+, depending on performance and appointment volume. The company aims to provide about 15 appointments per week when fully ramped, but appointment volume is not guaranteed and may vary by season. The position is Monday through Friday, typically 9:00 a.m.–5:00 p.m. or 9:00 a.m.–6:00 p.m., depending on appointments and customer needs; weekend coverage is not currently required. It is an in-person, field-based role involving significant driving across Baltimore City and surrounding central and northern Maryland counties. A company gas card is provided for approved business travel. Employees become eligible for company benefit programs after a 90-day probationary period. Previous fencing or decking sales experience is not required; the company emphasizes communication, work ethic, coachability, attention to detail, comfort with numbers, and motivation to succeed in a commission-based environment.

Requirements

Strong verbal communication, interpersonal, and customer-service skills, including the ability to build rapport quickly with homeowners.
Coachable attitude and willingness to follow the company’s established sales, pricing, and documentation processes.
Competitive, ambitious, and motivated by commission-based earning potential; comfortable with a performance-driven environment and transitioning to 100% commission after training.
Ability to work independently while remaining accountable to goals and standards.
Strong follow-through, responsiveness, problem-solving, and critical-thinking skills.
Comfort with numbers, measurements, pricing, and basic math.
Ability to learn fencing and decking products, CRM systems, pricing applications, and sales technology.
Strong attention to detail and ability to produce accurate, complete project documentation.
Valid driver’s license and reliable personal transportation.
Ability and willingness to drive throughout the greater Baltimore territory and work Monday through Friday according to scheduled customer appointments.
Comfort meeting homeowners at their properties and spending significant time in the field.
Willingness to follow approved pricing and profitability requirements and avoid unauthorized discounts or commitments.

Nice To Haves

Previous sales experience.
Customer-facing experience in hospitality, food service, retail, automotive sales, telecommunications, airport customer service, or similar environments.
Experience in a performance-driven or commission-based position.
In-home sales or field-sales experience.
Home improvement, construction, building materials, landscaping, fencing, decking, or exterior-remodeling experience.
Experience measuring job sites or preparing estimates.
CRM experience.
Experience explaining technical products to consumers.
Recent college, community college, or trade-school education combined with strong customer-facing experience.
Demonstrated history of achieving sales or customer-service goals.

Responsibilities

Attend scheduled residential estimate appointments provided by the company and prepare for each appointment by reviewing lead and customer information.
Build rapport with homeowners, identify their goals, preferences, concerns, budget, and timeline, and assess the property and proposed project area.
Recommend appropriate fencing or decking solutions and explain materials, design choices, installation considerations, maintenance, and project expectations.
Take accurate property measurements and document layouts, access points, slopes, obstructions, gates, corners, materials, and other relevant conditions.
Prepare accurate estimates using the company’s mandatory pricing application, verify specifications and calculations, and follow approved pricing, margin, and profitability requirements.
Present proposed solutions, scope, pricing, and next steps; address objections professionally; ask for the business; and complete contracts and required documentation accurately.
Follow up promptly and consistently with prospective customers, record communications and next steps, and maintain the customer relationship through the start of installation.
Create complete project records and precise material orders, then coordinate handoffs and clarify requirements with production, warehouse, and installation teams.
Use the company CRM, pricing application, and other sales and communication systems to maintain accurate lead, appointment, estimate, and follow-up records.
Plan travel and appointment preparation efficiently, use time between appointments for estimates and follow-up, communicate schedule issues, and work independently while remaining accountable to goals and standards.
Continue developing product knowledge through training, field observation, and collaboration; refer highly technical or unusual questions to appropriate internal experts.
Visit sold projects when necessary to address customer questions or operational concerns and support a smooth transition from signed contract to installation.