Residential Sales Representative

Distro • Baltimore, MD

18h • Onsite

About The Position

Abbey Fence & Deck Company is seeking motivated, coachable, customer-focused Residential Sales Representatives to conduct in-home and on-site estimate appointments and help homeowners select fencing and decking solutions. The company provides scheduled leads and estimate opportunities; this is not a traditional cold-calling or door-to-door prospecting role. Representatives assess properties and customer needs, educate homeowners, prepare accurate estimates, present recommended solutions, and close profitable business. They own the customer relationship from the initial appointment through the start of installation, including measurements, documentation, follow-up, technical explanations, material specifications, and coordination with production and warehouse teams. Previous fence or deck sales experience is not required.

The role is in-person and field-based, covering Baltimore City and surrounding areas across central and northern Maryland. Representatives travel to customer properties, conduct consultations, measure project areas, prepare estimates, follow up with prospective customers, visit projects when needed, and coordinate with internal teams. Significant regional driving is required. The schedule is Monday through Friday, typically 9:00 AM–5:00 PM or 9:00 AM–6:00 PM depending on appointments and customer needs; no weekend coverage is currently required.

New representatives receive $1,000 per week during the approved training-pay period, anticipated to last approximately two months, though its exact duration is to be confirmed. Training covers company processes, products, pricing, estimating, documentation, and ride-alongs. Customer-facing responsibilities increase as the representative demonstrates readiness. After training, compensation transitions to a 100% commission-based model. Commission is generally 10% of the pre-tax project total and depends on compliance with pricing and profitability standards. Additional performance bonuses or incentives may be available. Estimated annual earnings are approximately $60,000–$150,000+, depending on performance and opportunity volume. Benefits are available after a 90-day probationary period and include health insurance and a 401(k). A company gas card supports approved business travel.

Requirements

• Strong verbal communication and interpersonal skills, including the ability to build rapport quickly with homeowners.
• Coachable attitude and willingness to follow a proven sales process and company standards.
• Competitive, ambitious, and motivated by commission-based earning potential; comfortable transitioning to a 100% commission model after training.
• Strong customer-service orientation and the ability to work independently while remaining accountable to goals and standards.
• Strong follow-through, responsiveness, attention to detail, and reliability.
• Problem-solving and critical-thinking ability.
• Comfort with numbers, measurements, pricing, and basic math.
• Ability to learn fencing and decking products, CRM systems, pricing applications, and other sales technology.
• Ability to create accurate and complete project documentation.
• Valid driver’s license and reliable personal transportation.
• Ability and willingness to drive throughout the greater Baltimore territory.
• Availability to work Monday through Friday according to scheduled customer appointments.
• Ability to maintain approved pricing, margins, and profitability and to avoid unauthorized discounts or commitments.

Nice To Haves

• Previous sales experience.
• Customer-facing experience in hospitality, food service, retail, automotive sales, telecommunications, airport customer service, or similar environments.
• Experience in a performance-driven or commission-based position.
• In-home sales or field-sales experience.
• Home improvement, construction, building materials, landscaping, fencing, decking, or exterior-remodeling experience.
• Experience measuring job sites or preparing estimates.
• CRM experience.
• Experience explaining technical products to consumers.
• Recent college, community college, or trade-school education combined with strong customer-facing experience.
• Demonstrated history of achieving sales or customer-service goals.

Responsibilities

• Attend scheduled residential estimate appointments provided by the company and review available customer information beforehand.
• Confirm appointment details when required and arrive on time, prepared, and professionally presented.
• Build rapport with homeowners; identify their objectives, preferences, concerns, budget, and timeline.
• Inspect properties and proposed project areas, assess relevant site conditions, and guide customers toward appropriate fence or deck solutions.
• Take accurate measurements and document layout, access, slopes, obstructions, gates, corners, materials, and other relevant project details.
• Explain product options, design choices, installation considerations, durability, maintenance, and realistic project expectations.
• Calculate pricing using the company’s mandatory pricing application and follow approved pricing, margin, and profitability requirements.
• Verify measurements, materials, labor assumptions, and specifications; prepare accurate estimates promptly and correct errors before presenting proposals.
• Present recommended solutions, explain scope and pricing, address objections professionally, ask for the business, and complete contracts and required documentation accurately.
• Follow up promptly and consistently with prospective customers, track decision timelines and next steps, and maintain ownership of customer relationships through the start of installation.
• Create complete job records and precise material orders, including the information needed by production, warehouse, and installation teams.
• Coordinate signed projects with production and warehouse personnel, clarify requirements, communicate customer expectations and site conditions, and support smooth project handoffs.
• Use the company CRM, pricing application, sales tools, and communication systems; maintain accurate lead, appointment, estimate, communication, and follow-up records.
• Plan territory travel and appointment preparation, use schedule gaps productively, work independently while remaining accountable, and communicate delays or appointment issues promptly.
• Visit sold or active projects when necessary to address customer questions or operational concerns.
• Protect customer, company, and payment information and use the company-provided gas card according to policy.

Benefits

• Health insurance, available following a 90-day probationary period.
• 401(k), available following a 90-day probationary period.
• Paid training, including $1,000 per week during the approved training-pay period.
• Company gas card for approved business travel throughout the assigned sales territory.
• Additional pay-for-performance bonuses or incentives may be available.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed