Residential Program Support Supervisor I

Grafton•Berryville, VA

About The Position

At Grafton Integrated Health Network, the Program Support Supervisor I supports individuals with complex needs and works collaboratively with educators, clinicians, and support staff. Under general supervision, this role provides on-duty functions for assigned regional programs and shift, including maintaining adequate staffing coverage, assigning substitutes and program personnel, and coordinating emergency and crisis-intervention responses. The supervisor ensures shift activities and significant incidents are properly documented, including allegations of consumer abuse or neglect, suicidal statements or attempts, and emergency responses. The position reports to a manager or administrator. The posting lists two possible schedules: Sunday 1:30 p.m.–9:30 p.m. and Monday through Thursday 2:30 p.m.–10:30 p.m.; or Tuesday through Friday 2:30 p.m.–10:30 p.m. and Saturday 1:30 p.m.–9:30 p.m. Compensation is $21.13–$31.69 per hour, commensurate with experience and qualifications, with shift differentials potentially available depending on hours worked.

Requirements

Bachelor’s degree in human services and one year of professional experience performing administrative duties and/or responding to incidents and providing crisis interventions; or high school diploma or GED and two years of such professional experience.
Valid driver’s license.

Responsibilities

Coordinate on-duty activities, including monitoring staff departures from campus, providing access to restricted areas, directing staff during emergencies, assisting with crisis interventions, monitoring campus activities and group locations, and ensuring appropriate emergency responses.
Document significant events and incidents and ensure incidents are reported properly.
Approve and monitor emergency control procedures; conduct fire drills; and screen external visitors.
Ensure staffing coverage by assigning substitutes to programs and worksites as needed.
Provide first aid to injured staff and consumers.
Oversee disposal of bloodborne pathogens and hazardous materials.
Share necessary information with program staff and supervisors.
Report and oversee documentation of allegations of consumer neglect or abuse and consumer suicidal statements, gestures, or attempts.
Oversee and implement crisis-intervention strategies as needed.
Coordinate use of Grafton vehicles.
Administer medications when a nurse is absent.
Prepare shift documentation, including daily communication logs and department payroll, attendance, and leave records.
Oversee maintenance of OSHA and first-aid supplies.
Ensure policies and procedures are implemented properly during the assigned shift.
Provide administrative support as needed, including filing, copying, and mailing.
Participate in training and weekly staffing meetings.
Perform other work as assigned.

Benefits

Medical, dental, and vision coverage.
Flexible Spending and Health Savings Accounts.
401(k) with employer match up to $2,500 annually.
Generous paid time off plan.
Education assistance up to $5,250 annually.
Life insurance.
Employee Assistance Program (EAP).
Short-term disability (STD).
Long-term disability (LTD).
Potential eligibility for federal student loan forgiveness because Grafton is a 501(c)(3) nonprofit.
Potential shift differentials: $1.50 per hour for weekday evenings and overnight hours listed as 3:30 p.m.–10:30 p.m.; $3.00 per hour for weekends, Friday 3:30 p.m.–Monday 7:00 a.m.