Residential Program Support Supervisor I

Grafton Integrated Health Network•Berryville, VA

6h•$21 - $32

About The Position

Under general supervision, the Program Support Supervisor I performs on-duty functions for an assigned shift across a region. The role ensures adequate staffing and coverage, assigns substitutes and program personnel to address staffing shortages, and coordinates emergency and crisis-intervention responses. It also ensures shift activities are documented appropriately, including allegations of client abuse, suicide attempts, and emergency responses. The position reports to a manager or administrator. The supervisor monitors campus activities and staff movements, directs staff during emergencies, provides consultation or assistance with crisis interventions, screens external visitors, conducts fire drills, and oversees emergency control procedures. The role also supports staffing, first aid, medication administration when a nurse is absent, vehicle coordination, incident reporting, shift records, supplies, and implementation of policies and procedures. The position participates in training and weekly staffing meetings and provides administrative support as needed. Two schedules are listed: Sunday 1:30 p.m.–9:30 p.m. and Monday through Thursday 2:30 p.m.–10:30 p.m.; or Tuesday through Friday 2:30 p.m.–10:30 p.m. and Saturday 1:30 p.m.–9:30 p.m. Compensation is $21.13–$31.69 per hour, commensurate with experience and qualifications. Depending on hours worked, shift differentials may apply: $1.50 per hour for weekday evenings and overnight (3:30 p.m.–10:30 p.m.) and $3.00 per hour for weekends (Friday 3:30 p.m.–Monday 7:00 a.m.).

Requirements

Bachelor’s degree in human services and one year of professional experience performing administrative duties and/or responding to incidents and providing crisis interventions; alternatively, a high school diploma or GED and two years of such professional experience.
Valid driver’s license.

Responsibilities

Coordinate on-duty activities, including monitoring staff departures from campus, providing access to restricted areas, directing staff during emergencies, and monitoring campus activities and group locations.
Provide consultation or assistance with crisis interventions and ensure adequate responses to emergencies.
Prepare written documentation for significant events and incidents, and approve and monitor emergency control procedures.
Conduct fire drills and screen external visitors.
Ensure adequate staffing coverage by assigning substitutes to programs and work sites as needed.
Provide first aid to injured staff and consumers.
Oversee disposal of bloodborne pathogens and hazardous materials.
Share necessary information with program staff and supervisors.
Report and oversee documentation of allegations of consumer neglect or abuse and consumer suicidal statements, gestures, or attempts.
Implement crisis-intervention strategies as needed and ensure incidents are properly documented and reported.
Coordinate use of Grafton vehicles.
Administer medications when a nurse is absent.
Prepare shift documentation, including daily communications logs, payroll, attendance, and leave records.
Oversee maintenance of OSHA and first-aid supplies.
Ensure policies and procedures are implemented for the assigned shift.
Provide administrative support, such as filing, copying, and mailing.
Participate in training and weekly staffing meetings.
Perform other work as assigned.

Benefits

Medical, dental, and vision coverage.
Flexible Spending and Health Savings Accounts.
401(k) with employer match up to $2,500 annually.
Generous paid time off plan.
Education assistance up to $5,250 annually.
Life insurance.
Employee Assistance Program (EAP).
Short-term disability and long-term disability.
Potential eligibility for federal student loan forgiveness based on Grafton’s 501(c)(3) nonprofit status.
Shift differentials may be available depending on hours worked.