Residential Program Supervisor

BrightPath Human Services • Seward, PA

4d

About The Position

BrightPath Human Services is seeking an experienced, compassionate Residential Program Supervisor to oversee a one-person specialized residential program. The supervisor provides hands-on, person-centered support and guides direct support professionals in maintaining a safe, stable, and therapeutic environment. In collaboration with the Residential Services Team Leader, the role coordinates daily operations and ensures services follow the individual’s support plans, organizational policies, and applicable regulations.

The successful candidate is a confident, hands-on leader who understands the importance of consistency in a specialized program. They build trust, maintain professional boundaries, hold staff accountable, and create a structured environment that supports positive outcomes for the person served.

Requirements

• NADSP Frontline Supervisor certification or ability to obtain it within three months of employment.
• Demonstrated leadership qualities, including accountability, professionalism, sound judgment, dependability, and effective decision-making.
• Ability to lead by example and provide calm, consistent direction during challenging situations.
• Strong communication, organizational, documentation, and problem-solving skills.
• Ability to work collaboratively with staff, leadership, families, and members of the individual’s support team.
• Valid driver’s license and ability to meet organizational driving requirements.
• Ability to successfully complete all required background checks and employment screenings.

Nice To Haves

• Associate degree (60 credit hours) or bachelor’s degree in psychology, human services, social work, behavioral health, or a related field, with four years of human services experience.
• Previous supervisory or team leadership experience in a residential or human services setting.
• Experience supporting individuals with significant behavioral or specialized support needs.
• Knowledge of Pennsylvania Chapter 6400 regulations, person-centered practices, and trauma-informed care.

Responsibilities

• Oversee the daily operations of a one-person specialized residential program.
• Provide direct care and hands-on support as needed.
• Promote the individual’s safety, independence, dignity, and community participation.
• Ensure staff follow the Individual Support Plan, Behavioral Support Plan, medical protocols, and other required plans.
• Supervise, coach, train, and support direct support professionals.
• Develop and maintain a stable, dependable, and well-trained staff team.
• Assist with staff scheduling and ensure appropriate coverage.
• Monitor the quality and timely completion of required documentation.
• Coordinate appointments, activities, transportation, and community outings.
• Recognize changes in the individual’s behavioral, emotional, or medical needs and communicate concerns promptly.
• Respond appropriately to behavioral or medical emergencies and follow established crisis intervention procedures.
• Collaborate with clinical, operational, medical, and administrative departments.
• Maintain compliance with Pennsylvania Chapter 6400 regulations and BrightPath Human Services policies and procedures.
• Participate in meetings, training, on-call responsibilities, and other supervisory duties as assigned.
• Act as the Program Specialist as outlined in the 6400 regulations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed