Residential Program Supervisor

Bridge Family Center•West Hartford, CT

2d•$24 - $26

About The Position

The Bridge Family Center is seeking a full-time Program Supervisor to oversee behavioral management of DCF-involved youth and provide guidance and support to staff at its Hartford STTAR home serving adolescent males. The Supervisor works with Youth Workers to create and maintain a healthy, therapeutic, safe, and trauma-informed culture by enforcing program expectations and using the Bridge’s residential behavior management strategy. The role also ensures that program policies and procedures are followed. The Supervisor oversees shift activities and staff, supports residents’ routines and daily living skills, responds to crises, maintains required resident documentation, and collaborates with program and clinical leadership on treatment plan objectives. The role may also involve assisting with resident intakes and discharges and transporting clients. The schedule is Tuesday through Saturday, 2:00 PM to 10:00 PM.

Requirements

At least two years of experience working with at-risk adolescents, particularly those with significant emotional, behavioral, and psychiatric needs.
Ability to set professional boundaries and limits and develop positive rapport with residents.
Excellent communication and interpersonal skills, including the ability to communicate well with co-workers and internalize supervision.
Valid Connecticut driver’s license, clean driving record, and ability to transport clients.
Possess, or be eligible to obtain after hire, Therapeutic Crisis Intervention (TCI), Adult First Aid/CPR, and DCF Medication Administration certifications.
Ability to conduct a physical intervention when a resident is in crisis; TCI Certification training is required.
Cultural sensitivity and competency.

Nice To Haves

Bachelor’s degree in Human Services or a related field is strongly preferred.
Experience working with adolescents in a residential setting is strongly preferred.
Bilingual skills are a plus.

Responsibilities

Ensure the shift complies with program requirements and expectations.
Review and supervise daily activity schedules, resident routines, chores, other tasks, and daily living skills as needed.
In conjunction with the Program Manager, supervise Youth Workers on shift and direct their interactions with residents as necessary, including providing corrective actions for staff.
Teach and train direct care staff through role modeling to support effective therapeutic interactions.
Act as the point person for crisis management as necessary while on shift, and liaise with the on-call manager, Program RN, EMS, DCF, and law enforcement.
Oversee resident files, including incident reports, daily shift documentation, resident appointments, and other required information.
Engage residents in positive peer interaction and monitor interactions between staff and residents.
Collaborate with the Program Manager and Clinical Coordinator to review each resident and help carry out treatment plan objectives.
Carry out the behavioral management strategy with program residents.
Assist with participant intakes and discharges into the STTAR Home as needed.
Transport clients as required.
Perform other duties as assigned.