Residential Program Supervisor (House Supervisor IDD)

A Helping Home•Pittsburgh, PA

5d•Onsite

About The Position

A Helping Home, LLC is seeking a highly skilled, dependable Residential Program Supervisor (IDD) to lead the daily operations of licensed residential homes serving individuals with intellectual and developmental disabilities (IDD). This front‑line leadership role ensures safe, person‑centered, and compliant services by supervising Direct Support Professionals (DSPs), coordinating programming, managing schedules and documentation, and driving meaningful outcomes aligned with each Individual’s Individual Support Plan (ISP). This opportunity is ideal for an experienced IDD professional who excels at hands‑on leadership, staff development, quality assurance, regulatory compliance, and accountability, while working collaboratively with agency leadership and interdisciplinary partners.

Requirements

Minimum 5 years direct support experience with individuals with intellectual disabilities and/or autism/IDD
Minimum 3 years supervisory or management experience in a residential IDD setting
Strong working knowledge of residential operations, ISP implementation, staff supervision, and compliance requirements
Demonstrated ability to lead teams, manage schedules, and maintain service quality under shifting priorities
HCSIS proficiency or ability to learn quickly
Valid Pennsylvania Driver’s License
Ability to pass required background checks and clearances

Nice To Haves

Associate’s Degree in Human Services or a related field
Experience in a PA Chapter 6400 licensed residential setting
Strong written documentation and report‑writing skills
Experience coordinating training, onboarding, and on‑site coaching

Responsibilities

Provide continuous operational leadership for assigned residential homes to ensure safe, consistent, high‑quality service delivery.
Ensure supports are delivered in accordance with each Individual’s ISP and promote meaningful outcomes across daily living, communication, social, vocational, and community integration domains.
Develop and maintain structured routines and program schedules that support independence, skill‑building, and regular community participation/outings.
Coordinate cross‑setting skill development between the home and community (e.g., mealtime, toileting, communication) to reinforce learning and consistency.
Proactively plan and coordinate medical appointments, follow‑ups, treatments, and health‑related supports.
Supervise DSP Leads and DSPs, including documented bi‑weekly 1:1 supervision, coaching, and performance evaluations.
Recruit, interview, select, and onboard staff for assigned homes; facilitate strong site‑level orientation and role modeling.
Develop, monitor, and adjust staffing schedules to ensure coverage, maintain ratios, and maximize service delivery.
Review and approve timesheets and schedule changes; coordinate coverage and cover shifts as needed to ensure uninterrupted supports.
Support performance improvement and follow through with corrective or disciplinary action as directed.
Plan, facilitate, and document staff meetings; ensure timely communication of operational updates and expectations.
Coordinate and monitor required staff training, including individual‑specific health and safety needs, ISP implementation, and best‑practice support strategies.
Ensure ongoing staff competency, training compliance, and accurate documentation of all required trainings.
Ensure accurate, timely, and complete documentation across assigned programs, including ISP notes, progress summaries, medical records, and incident documentation.
Maintain proficiency in HCSIS and ensure documentation meets agency, state, and regulatory standards.
Support licensing reviews and ensure timely completion of safety meetings, inspections, fire drills, disaster drills, and corrective actions as needed.
Monitor residential budgets and staffing patterns to control overtime within established guidelines.
Conduct monthly site inspections to ensure homes are clean, safe, and well‑maintained; address deficiencies promptly.
Ensure interior and exterior environments meet safety, licensing, and quality standards.
Serve as an active member of each Individual’s Interdisciplinary Team (IDT).
Participate in assessments, ISP development, annual reviews, and team meetings.
Monitor progress toward ISP goals and support timely adjustments to services as needed.
Prepare written summaries, progress reports, and monthly operational/status reports.
Communicate effectively with families, guardians, and interdisciplinary partners regarding progress, concerns, and outcomes.
Participation in a shared on‑call rotation is required.