174 Residential Manager

Monarch • Charlotte, NC

6d • Onsite

About The Position

The Residential Manager provides onsite management of the daily operations of assigned residential locations. The role supports staff and the people receiving services, helping enhance quality of life through services that enable individuals to pursue personal dreams and goals in their communities. The position includes leadership and supervision of assigned personnel, implementation and documentation of person-centered plans, coordination of daily operations and staffing, and maintaining safe residential environments. On-call coverage, sleepovers in a residential setting, driving, and travel may be required.

Requirements

• High school diploma.
• Valid U.S. driver's license.
• The posting lists two years of experience working directly with individuals with intellectual and developmental disabilities in residential, community, or day program settings, but marks this experience as not required.
• The posting lists two years of experience working with children or adults with a mental health diagnosis or an intellectual/developmental disability, depending on the population served, but marks this experience as not required.
• The posting lists one year of management experience, but marks this experience as not required.

Responsibilities

• Ensure person-centered plans are implemented creatively, innovatively, and in a timely manner.
• Ensure staff use person-centered and positive approach strategies through onsite observation, role modeling, and person-specific training.
• Identify ways to implement individuals’ goals and objectives in the community.
• Provide initial and ongoing assessments and give input to the Team Leader regarding person-centered plan modifications.
• Participate in team meetings with other providers and natural supports, or ensure appropriate representation.
• Ensure plans are documented effectively and appropriately and updated promptly.
• Develop in-depth knowledge of the people supported, including their preferences, challenges, and daily routines.
• Respond effectively and promptly to incidents according to agency policies and procedures.
• Provide leadership, direction, and supervision to assigned personnel, including floaters and substitute staff.
• Mentor and monitor staff performance and responsibilities through day-to-day presence across shifts and unannounced visits; complete performance evaluations, coaching, counseling, and discipline as needed.
• Assist with administrative duties, including reviewing timesheets for accuracy and submitting them for payroll, and handling necessary payables.
• Develop and initiate communication systems across shifts and divisions and among consultants, professionals, outside agencies, families, and management staff.
• Ensure staffing schedules and daily operations meet the needs of the people supported, and arrange program supervision when away.
• Maintain accurate records for house petty cash, charges, and the funds of people supported; control funds disseminated to staff.
• Ensure residents are included in shopping activities and expenditures stay within budget unless authorized.
• Ensure required and requested reports and documentation are completed; assist with individual records and coordinate daily, monthly, quarterly, and annual documentation in the EHR and/or medical record.
• Maintain a safe working environment for employees and people receiving services.
• Know and follow emergency procedures and effectively manage crises; participate in on-call coverage as required.
• Comply with and ensure supervised staff comply with agency policies and procedures and applicable state and federal statutes and regulations.
• Complete other relevant responsibilities assigned by the supervisor.
• Drive and travel as required; sleep over in a residential setting if required.

Benefits

• Competitive and flexible total rewards package for eligible employees, with customizable benefits and perks that may include comprehensive health coverage, retirement plans, and professional development support.
• Comprehensive, competitive benefits package for full-time and part-time team members and their families.
• Opportunities for professional growth and promotion from within. Specific benefit offerings depend on role, employment type, and location.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED