174 Residential Manager

MONARCH • Charlotte, NC

7d • Onsite

About The Position

The Residential Manager provides onsite management of the daily operations of assigned locations. They support staff and the individuals they serve to enhance quality of life through services that help individuals achieve personal dreams and goals within their community. The role includes implementing person-centered plans, supporting and supervising staff, coordinating daily operations and documentation, maintaining safe residential environments, and responding to incidents and emergencies. The position may require sleepovers in a residential setting, on-call coverage, driving, and travel.

Requirements

• High school diploma.
• Valid United States driver's license.
• Experience working directly with individuals with intellectual and developmental disabilities in residential, community, or day program settings: 2 years; listed as not required.
• Experience working with children or adults, depending on population served, with a mental health diagnosis or intellectual/developmental disability: 2 years; listed as not required.
• Management experience: 1 year; listed as not required.

Responsibilities

• Ensure person-centered plans are implemented creatively, innovatively, and in a timely manner, using person-centered and positive approaches through observation, role modeling, and person-specific staff training.
• Identify ways to implement goals and objectives in the community; provide initial and ongoing assessments; and give the Team Leader input on plan modifications.
• Participate in team meetings with other providers and natural supports, or ensure appropriate representation.
• Ensure plans are documented effectively and updated in a timely fashion.
• Develop in-depth knowledge of the people supported, including their preferences, challenges, and daily routines.
• Respond effectively and promptly to incidents in accordance with agency policies and procedures.
• Provide leadership, direction, and supervision to assigned personnel, including floaters and substitute staff; monitor performance across shifts, conduct unannounced visits, and complete evaluations, coaching, counseling, and discipline as needed.
• Assist with administrative duties, including reviewing timesheets for accuracy and submitting them for payroll, and handling necessary payables.
• Develop and initiate systems for communication across shifts and divisions and among consultants, professionals, outside agencies, families, and management staff.
• Ensure staffing schedules and daily operations meet the needs of people supported, and arrange program supervision when away.
• Maintain accurate documentation for house petty cash, charges, and the funds of people supported; control funds disseminated to staff.
• Include residents in shopping activities and ensure expenditures remain within budget unless authorized.
• Ensure required and requested reports and documentation are completed; help maintain individual records and coordinate daily, monthly, quarterly, and annual documentation in the EHR and/or medical record.
• Maintain a safe working environment for employees and people receiving services.
• Know and follow emergency procedures, manage crises effectively, and participate in on-call coverage as required.
• Comply with and ensure supervised staff comply with agency policies and procedures and applicable state and federal statutes and regulations.
• Complete other relevant responsibilities as assigned by a supervisor.
• Drive and travel as required.

Benefits

• Competitive and flexible total rewards package.
• Eligible employees may have access to comprehensive health coverage.
• Eligible employees may have access to retirement plans.
• Eligible employees may have access to professional development support.
• Customizable benefits and perks tailored to role, employment type, and location.
• Comprehensive, competitive benefits package supporting full-time and part-time team members and their families.
• Opportunities for professional growth and promotion from within.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED