Residential Manager

MONARCH • Asheboro, NC

14d • $43,888 • Onsite

About The Position

The Residential Manager provides onsite management of the daily operations of assigned locations. The role supports staff and the individuals receiving services, enhancing quality of life through services that help individuals achieve personal dreams and goals within their communities. The position is scheduled for 40 hours per week, Monday through Friday, 8 a.m. to 5 p.m. A valid U.S. driver’s license is required. The listed minimum pay is $43,888 per year, and the role offers a $2,000 sign-on bonus paid in installments: $500 after 3 months of continuous employment, $500 after 6 months, and $1,000 after 12 months.

The Residential Manager ensures person-centered plans are implemented effectively and supports staff through observation, role modeling, training, supervision, and performance management. The manager coordinates program operations, staffing, communication, documentation, finances, safety, and compliance with agency policies and applicable regulations. The role may require sleepovers in a residential setting, on-call coverage, driving, and travel.

Monarch Healthcare provides care in communities across North Carolina and Rhode Island to individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury. The company describes its workplace as positive and encouraging, with opportunities for professional growth and promotion from within. Eligible employees may have access to customizable benefits and perks, potentially including health coverage, retirement plans, and professional development support; specific offerings vary by role, employment type, and location.

Requirements

• High school diploma.
• Valid U.S. driver's license.
• The posting lists 2 years of experience working directly with individuals with intellectual and developmental disabilities in residential, community, or day-program settings as not required.
• The posting lists 2 years of experience working with children or adults, depending on the population served, with a mental health diagnosis or an intellectual/developmental disability as not required.
• The posting lists 1 year of management experience as not required.

Responsibilities

• Ensure person-centered plans are implemented creatively, innovatively, and on time; promote person-centered and positive approaches through observation, role modeling, and person-specific staff training.
• Identify ways to implement individual goals and objectives in the community; provide initial and ongoing assessments and give the Team Leader input on plan modifications.
• Participate in team meetings with other providers and natural supports, or ensure appropriate representation.
• Ensure plans are documented effectively, appropriately, and updated in a timely manner.
• Develop in-depth knowledge of the individuals supported, including their preferences, challenges, and daily routines.
• Respond effectively and promptly to incidents in accordance with agency policies and procedures.
• Lead, direct, and supervise assigned personnel, including floaters and substitute staff; monitor performance through daily presence across shifts and unannounced visits; complete evaluations, coaching, counseling, and discipline as needed.
• Assist with administrative duties, including reviewing timesheets for accuracy and submitting payroll and payable items.
• Establish communication systems across shifts and divisions and among consultants, professionals, outside agencies, families, and management staff.
• Ensure staffing schedules and daily operations meet residents’ needs and arrange program supervision when away.
• Maintain accurate records of house petty cash, charges, and the funds of individuals supported; control funds distributed to staff.
• Include residents in shopping activities and ensure spending remains within budget unless otherwise authorized.
• Ensure required and requested reports and documentation are completed; assist in maintaining individual records and coordinate daily, monthly, quarterly, and annual documentation in the EHR and/or medical record.
• Maintain a safe working environment for employees and individuals receiving services.
• Know and manage emergency procedures and crises effectively; participate in on-call coverage as required.
• Ensure compliance by self and supervised staff with agency policies and procedures and applicable state and federal statutes and regulations.
• Perform other relevant duties assigned by the supervisor.
• Drive and travel as required.

Benefits

• $2,000 sign-on bonus, paid as $500 after 3 months of continuous employment, $500 after 6 months, and $1,000 after 12 months.
• Eligible employees may have access to customizable benefits and perks, which may include comprehensive health coverage, retirement plans, and professional development support; offerings vary by role, employment type, and location.
• The company describes opportunities for professional growth and promotion from within.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED