Residential Installation Technician

CPI Security•Raleigh, NC

11d•Onsite

About The Position

CPI Security is seeking a Residential Installation Technician based in Raleigh, North Carolina. The technician installs and services home security solutions for residential and commercial customers, assesses customer needs, and identifies opportunities to sell additional products and services. The position offers hourly-paid training and uncapped commission, with average annual earnings stated as $60,000. The technician is expected to provide excellent customer service, work safely, maintain company equipment, and complete administrative paperwork accurately and on time.

Requirements

High school diploma or equivalent.
Good sales skills, particularly upselling and closing abilities.
Mechanical aptitude.
Strong customer service skills.
Commitment to safety.
Ability to work effectively independently and as part of a team.
Professional appearance and demeanor.
High-energy, fun, and positive attitude.
Schedule flexibility and ability to work weekends.

Nice To Haves

Electronics, electrical, HVAC, or technical training from a trade school or community college.
Thorough understanding of alarm systems, including user interaction and troubleshooting.
Experience in alarm, cable installation, or telecommunications.

Responsibilities

Service residential security systems accurately and efficiently.
Meet or exceed performance goals consistently.
Walk through customers’ homes to determine optimal system configurations and identify upselling opportunities.
Keep customers informed about the service process, including whether drilling or wiring work is needed.
Connect in-home systems to the central monitoring system, activate them, and demonstrate their operation to customers.
Submit billing and payroll paperwork accurately and on time.
Follow safety practices to avoid injury, property damage, or loss of unused materials.
Provide exceptional customer service.
Consult with management about issues or concerns.
Thoroughly clean the work area after completing the job.
Maintain company equipment, including the truck, tools, and inventory.
Maintain a professional appearance and demeanor.

Benefits

$60,000 average annual earnings, with hourly-paid training and 100% uncapped commission.
Company fuel card and company-provided equipment, including an iPhone and iPad.
Comprehensive ongoing paid training.
Volunteer and community engagement opportunities.
Medical, dental, vision, short-term disability, long-term disability, and life insurance options.
Company-paid holidays, a floating holiday, and paid time off.
401(k) plan with competitive company match.
Eligibility for a free monitored security system after 90 days.
Education assistance for employees pursuing further skills and education.
Off every other weekend.