Residential Installation Technician

CPI Security • Wilmington, NC

9d • $45,000 - $60,000

About The Position

The Residential Installation Technician installs home security solutions for residential customers in Wilmington, NC. The role includes providing customer service, following technical and safety procedures, testing installed systems, and showing customers how to use their equipment. Technicians also maintain inventory, complete paperwork, and support the training of new installation technicians. The position offers hourly paid training and uncapped commission, with annual average earnings of $45,000 to $60,000.

Requirements

• High school diploma or equivalent.
• Strong customer service skills.
• Ability to handle payments and complete accurate paperwork.
• Detail-oriented and able to follow technical instructions.
• Safety-conscious.
• Ability to represent the company professionally.

Nice To Haves

• Experience with construction, cable installation, or low-voltage systems.

Responsibilities

• Install security systems for residential clients according to job specifications and customer needs.
• Build positive customer relationships and offer solutions to enhance customers’ security experience.
• Follow wiring diagrams, hook-up procedures, and safety standards to ensure quality installations.
• Test systems to verify performance and instruct customers on equipment use.
• Maintain inventory, process paperwork, and support training of new installation technicians.
• Maintain product knowledge, including product features, pricing, and promotions.

Benefits

• Company fuel card.
• Company-provided equipment, including a vehicle, iPhone, and iPad.
• Comprehensive ongoing training, including leadership development.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) with company match.
• Short-term and long-term disability insurance options.
• Life insurance options.
• Company-paid holidays and a floating holiday.
• Paid time off (PTO).
• Free monitored security system after 90 days.
• Career mobility opportunities.
• Engaging and fun company culture that succeeds through diversity.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED