Residential Installation Technician

CPI Security•Greensboro, NC

4d•$45,000 - $60,000•Onsite

About The Position

CPI Security is seeking a Residential Installation Technician based in Greensboro, North Carolina, to install home security solutions for residential and commercial customers. The technician assesses customer needs, identifies opportunities to recommend additional products and services, and provides excellent service throughout installation and system activation. The role offers hourly paid training and uncapped commission, with stated average annual earnings of $45,000 to $60,000.

Requirements

High school diploma or equivalent.
Good sales skills, especially upselling and closing abilities.
Mechanical aptitude.
Strong customer service skills.
Commitment to safety.
Ability to work effectively both independently and as part of a team.
Professional appearance and demeanor.
High-energy, fun, and positive attitude.
Schedule flexibility and ability to work weekends.

Nice To Haves

Electronics, electrical, HVAC, or technical training from a trade school or community college.
Thorough understanding of alarm systems, including user interaction and troubleshooting.
Alarm, cable installation, or telecommunications experience.

Responsibilities

Service residential security systems accurately and efficiently.
Consistently meet or exceed performance goals.
Walk through customers’ homes to determine optimal system configurations and identify opportunities to recommend additional products and services.
Keep customers informed about the service process, including whether drilling or wiring work is needed.
Connect in-home systems to the central monitoring system, activate them, and demonstrate their use to customers.
Submit billing and payroll paperwork accurately and on time.
Follow safety practices to prevent injury, property damage, or loss of unused materials.
Provide exceptional customer service.
Consult with management about issues or concerns.
Thoroughly clean the work area after completing work.
Maintain company equipment, including the truck, tools, and inventory.
Maintain a professional appearance and demeanor.

Benefits

Hourly-paid training and 100% uncapped commission.
Career mobility.
Off every other weekend.
Company fuel card and company-provided equipment, including an iPhone and iPad.
Comprehensive ongoing paid training.
Diverse and engaging company culture.
Volunteer and community engagement opportunities.
Medical, dental, vision, short-term disability, long-term disability, and life insurance options.
Company-paid holidays, a floating holiday, and paid time off.
401(k) plan with competitive company match.
Eligibility for a free monitored security system after 90 days.
Education assistance for employees seeking to improve skills and further their education.