Residential HVAC Service Supervisor

R S Andrews of Tidewater Heating, Cooling • Suffolk, VA

5d • $34 - $40

About The Position

RS Andrews of Tidewater Heating, Cooling, part of American Residential Services (ARS), is seeking an experienced HVAC Service Supervisor to support the service leadership team and manage day-to-day operations for residential HVAC service technicians. The position reports directly to the HVAC Service Manager and helps ensure high-quality service, strong technician performance, and an excellent customer experience. The role is full-time and year-round, with compensation of $34–$40 per hour depending on experience, plus commission earnings.

Requirements

• Vocational training or equivalent HVAC experience.
• Minimum 2 years of HVAC service field supervisory experience.
• Strong leadership, organizational, and communication skills.
• Excellent analytical skills, attention to detail, and financial awareness.
• Computer proficiency; Microsoft Office preferred.
• Strong understanding of residential HVAC systems, service operations, and technician workflow.

Responsibilities

• Assist with supervising and developing the HVAC service team, including hiring, training, scheduling, and performance management.
• Help coordinate technician schedules, daily assignments, and service priorities.
• Support the Service Manager in maintaining efficient operations and high-quality service delivery.
• Monitor technician performance, workmanship, and customer satisfaction.
• Ensure materials, parts, and equipment are ordered and available for scheduled jobs.
• Review departmental reports, including inventory, tools, vehicles, and service metrics.
• Conduct job site visits and inspections to ensure quality and safety standards are met.
• Review payroll records to ensure technicians are properly compensated.
• Ensure technicians have the tools, equipment, and resources needed to complete service calls.
• Support dispatch operations to ensure appropriate technician assignment and scheduling.

Benefits

• Insurance available after 31 days of employment.
• Take-home company truck, fuel, and maintenance.
• Low-cost medical insurance options starting at approximately $5 per week.
• Dental and vision insurance options.
• Health Savings Account (HSA) or Flexible Spending Account (FSA).
• 401(k) with company match.
• Paid time off and holiday pay.
• Company-paid life insurance.
• Career advancement opportunities within a national service organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed