Residential Housing Supervisor

CN Guidance and Counseling Services•Suffolk, NY

About The Position

The Residential Housing Supervisor oversees the functioning of assigned residential programs serving people with psychiatric disabilities. The role supervises residential staff, ensures appropriate housing and support services are delivered, and maintains compliance with agency policies and applicable local, state, and federal regulations. The Supervisor supports person-centered, collaborative treatment planning and helps ensure residents are treated with dignity and respect. The position includes staff supervision and scheduling, oversight of services and records, Medicaid billing and documentation, medication-monitoring procedures, program finances, site safety and maintenance, resident admissions and discharge planning, and coordination with outside service providers. The Supervisor also provides direction during crises and takes part in quality improvement, utilization review, training, and data-informed decision-making. On a rotating basis, the role serves as an after-hours and weekend on-call supervisor.

Requirements

At least an associate degree in human services.
At least two years of experience in a residential program.

Nice To Haves

A bachelor's degree in human services is preferred.

Responsibilities

Oversee and supervise all aspects of assigned residential programs and ensure that appropriate and necessary services are delivered.
Ensure compliance with program guidelines, protocols, policies, procedures, and applicable regulations.
Participate in recruiting, hiring, training, and evaluating residential staff under the supervision of the Program Manager and/or Assistant Director.
Build and support a cohesive staff team through training, supervision, evaluation, and disciplinary action when needed.
Provide weekly structured supervision to full-time staff and monthly supervision to part-time staff.
Develop staff schedules, submit them to the Program Manager by the 21st of the previous month, ensure coverage, and update schedules as needed.
Ensure residents receive appropriate restorative, rehabilitative, and tenancy support services; participate in and document service delivery when necessary.
Review restorative services weekly and submit monthly Medicaid billing reports according to program protocols.
Oversee Medicaid-billable activities and ensure timely, accurate, and compliant documentation and billing submissions.
Oversee medication-monitoring procedures, assume related tasks in the absence of a Senior Counselor, and review medication logs/EMAR daily.
Maintain clean, safe, homelike sites and coordinate maintenance and upkeep with facilities and management.
Support residents' dignity, respect, and active participation in their service and support plans; organize house meetings and provide resident support and training.
Conduct intakes for potential residents in cooperation with the admissions committee.
Review and approve staff time-off requests, timesheets, and travel expenses within 48 hours of submission.
Oversee program finances, including client distributions, petty cash, fee payments, check requests, food and supply budgets, and resident funding and benefits.
Oversee recreational activities.
Liaise with outside service providers and advocate for residents when necessary.
Ensure appropriate discharge planning for all residents.
Monitor client records routinely to ensure they are current and contain required documentation.
Provide direction and support to staff during crisis situations.
Serve as rotating on-call supervisor for one week (Wednesday to Wednesday) approximately every 6–8 weeks, respond to calls, texts, and Microsoft Teams messages, assist with crises and incidents, and send daily on-call reports.
Ensure incidents and accidents are reported within 24 hours and complete or review related documentation.
Participate in utilization review with the Quality Improvement Department and management team.
Maintain and submit required statistical, client, and program data to the Program Manager and Director.
Assume, complete, participate in, or delegate the tasks of other staff roles when staff are absent, ensuring protocols and guidelines are followed.
Use data in clinical supervision to inform decision-making.
Identify and implement quality-improvement training and activities as part of professional development goals.
Cultivate an inclusive culture that respects employees' strengths, views, and experiences.
Follow safety protocols and established guidelines to maintain a safe work environment.
Perform other duties as assigned.

Benefits

Medical insurance, including a $0-deductible Platinum Plus plan with 90% employer-provided benefit.
Dental insurance.
Vision insurance.
Flexible Spending Account.
403(b) retirement plan.
Long-term and short-term disability insurance.
Legal plan.
Dependent Care Expense Account.
Life and supplemental life insurance.
Pet insurance.
Health Reimbursement Arrangement (HRA).
Training programs, including a mentorship program.
Potential eligibility for Federal/Public Student Loan Forgiveness.
Career growth and promotional opportunities.
Employee perks and discounts, including Broadway shows.
Five personal days, 10–20 vacation days, 12 sick days, and 12 company-paid holidays per year.