Residential Housing Supervisor

CN Guidance and Counseling Services•Town of Islip, NY

About The Position

The Residential Housing Supervisor oversees the overall functioning of assigned residential programs that provide housing and services to people with psychiatric disabilities. The role supervises residential staff and ensures that services are delivered appropriately and that agency policies, program procedures, and applicable local, state, and federal regulations are followed. The supervisor supports residents’ restorative, rehabilitative, and tenancy needs, helps maintain safe and homelike program sites, and coordinates with staff, management, and outside service providers. The position includes staff supervision and scheduling, service and documentation oversight, medication-procedure monitoring, program-finance and site oversight, resident intake and discharge planning, crisis response, and participation in utilization review and quality-improvement work. The supervisor also promotes respectful, inclusive practices and supports the use of data in clinical supervision and decision-making.

Requirements

At least an associate degree in human services.
At least two years of experience in a residential program.
Ability to supervise and support residential staff and oversee a residential program.
Ability to follow applicable program policies, procedures, and regulatory requirements.
Commitment to safety protocols and maintaining a safe work environment.

Nice To Haves

Bachelor’s degree in human services preferred.
Relevant knowledge or experience with health and safety protocols.

Responsibilities

Oversee all aspects of assigned residential programs and ensure appropriate services are delivered.
Ensure program guidelines, protocols, policies, procedures, and regulations are followed.
Participate in recruiting, hiring, training, and evaluating residential staff under the supervision of the Program Manager and/or Assistant Director.
Develop a strong staff team through training, supervision, support, evaluation, and disciplinary action when needed; provide weekly structured supervision to full-time staff and monthly supervision to part-time staff.
Prepare staff schedules and submit them to the Program Manager by the 21st of the previous month; maintain adequate coverage and update schedules as needed.
Ensure residents receive appropriate restorative, rehabilitative, and tenancy support services; participate in delivering and documenting services when necessary.
Review restorative services weekly and submit monthly Medicaid billing reports according to program protocols.
Oversee Medicaid-billable activities and ensure documentation is current and compliant; submit accurate monthly billing reports to the Billing Department on time.
Oversee medication-monitoring procedures, review medication logs and EMAR daily, and assume medication-management tasks in the absence of a Senior Counselor.
Maintain clean, safe, homelike sites and coordinate site maintenance with facilities and management.
Ensure residents are treated with dignity and respect and can participate actively in their service and support plans.
Encourage respectful interactions among residents, conduct house meetings, and provide resident support and training as needed.
Conduct intakes for potential residents in cooperation with the admissions committee.
Review and approve staff time-off requests, timesheets, and travel expenses within 48 hours of submission.
Oversee program finances, including client distributions, petty cash, fee payments, check requests, food and supply budgets, and residents’ funding and benefits.
Oversee recreational activities.
Liaise with outside service providers and advocate for residents’ needs when necessary.
Ensure appropriate discharge planning for residents.
Monitor client records routinely to ensure they are current and contain required documentation in compliance with program regulations and policy manuals.
Provide staff direction and support during crises; serve on a rotating after-hours and weekend on-call schedule approximately every 6–8 weeks, and send daily on-call reports during the on-call week.
Ensure incidents and accidents are reported within 24 hours and complete or review related documentation as needed.
Participate in utilization review with the Quality Improvement Department and management team.
Maintain and submit statistical, client, and program data to the Program Manager and Director as required.
Assume, complete, participate in, or delegate the responsibilities of other staff roles in their absence, ensuring protocols and guidelines are followed.
Use data in clinical supervision to inform decision-making.
Identify and implement quality-improvement trainings and activities as part of professional development goals.
Cultivate an inclusive culture that respects employees’ individual strengths, views, and experiences.
Follow safety protocols and procedures and contribute to a safe working environment.
Perform other duties as assigned.

Benefits

Medical insurance, including a $0-deductible Platinum Plus plan with 90% employer-provided benefit.
Dental insurance.
Vision insurance.
Flexible Spending Account.
403(b) retirement plan.
Long-term and short-term disability coverage.
Legal plan.
Dependent Care Expense Account.
Life and supplemental life insurance.
Pet insurance.
Health Reimbursement Arrangement (HRA).
Training programs, including a mentorship program.
Potential eligibility for Federal/Public Student Loan Forgiveness.
Career growth and promotional opportunities.
Employee perks and discounts, including Broadway shows.
Five personal days, 10–20 vacation days, 12 sick days, and 12 company-paid holidays annually.