Residential House Manager - Baltimore County

Aspire Living & Learning • Baltimore County, Maryland, MD

1d • Onsite

About The Position

Aspire Living & Learning is seeking a motivated and dedicated Program Manager to oversee day-to-day operations serving adults with developmental disabilities in Baltimore County. The role ensures supported individuals receive appropriate clinical and medical services and helps them develop independence and reach their fullest potential. The manager supervises and develops shift supervisors and direct care staff, maintains staffing schedules, and ensures compliance with agency policies, licensing and certification standards, and applicable state and federal regulations. The role also includes coordinating medical, psychiatric, and social-emotional services; providing fiscal and administrative oversight; supporting individuals with daily living skills and individualized plans; conducting training; and assuming on-call responsibilities as required.

The Program Manager builds effective teams through developmental supervision and fosters respectful, collaborative relationships with supported individuals, employees, families, guardians, agencies, and other stakeholders. The position coordinates with quality assurance, nursing, clinical, and administrative departments and supports program documentation, safety, community inclusion, and individualized goals. The position is located in Catonsville, Baltimore County, and pays $48,000 annually.

Requirements

• Bachelor’s degree in Human Services or a related field, or an equivalent combination of education and experience.
• High school diploma or GED.
• Experience supporting individuals with disabilities and challenging behaviors.
• Excellent interpersonal, organizational, and communication skills.
• Empathy, enthusiasm, and dedication to helping others.
• Reliable transportation is required.
• In some locations, a valid U.S. driver’s license, vehicle, and auto insurance may be required, with at least three years of driving experience; some positions may require use of a personal vehicle to transport supported individuals, depending on program needs.

Nice To Haves

• Previous supervisory experience is strongly preferred.
• Basic computer skills.
• Experience using Therap is a plus.

Responsibilities

• Oversee programmatic and operational management of services to help supported individuals reach their fullest potential.
• Cultivate a positive, productive workplace and build professional relationships with employees, peers, agencies, parents, and guardians.
• Ensure communication is timely, professional, clear, and concise.
• Provide developmental supervision, mentorship, and guidance to shift supervisors and direct care staff.
• Promote choices, dignity, respect, rights, and community engagement for supported individuals.
• Ensure adherence to organizational policies, state and federal regulations, and licensing and certification standards.
• Provide fiscal oversight, including managing cash on hand, PEX, and receipts, under the guidance of the Program Director.
• Coordinate services addressing individuals’ medical, psychiatric, and social-emotional needs.
• Oversee required record keeping and program and vehicle safety.
• Guide day-to-day shift operations, including data collection and documentation, ISP/IEP goals, community inclusion activities, and aids to daily living.
• Maintain staffing schedules and complete administrative tasks, including employee performance appraisals.
• Ensure employees receive required regulatory training and guidance; conduct training as assigned.
• Assist with clinical assessments and oversee ISP assessments and plans.
• Assist and instruct individuals in aspects of their individualized plans, daily living skills, behavioral and habilitative plans, and medical, psychiatric, and socio-emotional needs.
• Administer medication when required and assume on-call responsibilities as required.
• Coordinate with and support quality assurance/quality enhancement, nursing, clinical, and administrative departments.
• Participate in and complete training sessions delegated by management.
• Work with the People Team to plan and implement corrective action when necessary.
• Accept reassignment and perform additional responsibilities assigned by supervisors or team leaders.

Benefits

• Comprehensive health, dental, and vision insurance, with vision coverage included at no extra cost.
• Flexible Spending Account and Health Savings Account options.
• Lifestyle Spending Accounts with JOON, with monthly funds for wellness, fitness, commuting, childcare, pet care, and more.
• 403(b) retirement plan with a 100% employer match on contributions up to 2% of salary.
• Paid sick, personal, and vacation days, plus holidays.
• Training, leadership and management courses, mentorship, and career advancement opportunities.
• Employer-paid life and disability insurance.
• Employee Assistance Program (EAP).
• Telehealth services.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager