Residential House Manager - Harford County

Aspire Living & Learning • Harford County, Maryland, MD

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About The Position

Aspire Living & Learning is seeking a motivated and dedicated Program Manager to oversee day-to-day operations supporting adults with developmental disabilities in Harford County. The role ensures that supported individuals receive appropriate clinical and medical services and helps them develop independence and reach their fullest potential. The manager mentors, develops, and supervises shift supervisors and direct care staff; ensures compliance with agency, funding, state, and federal requirements; monitors staffing schedules and program budgets; assists with clinical assessments and ISP assessments; and assumes on-call responsibilities as required.

The Program Manager supports individuals with daily living skills and their individual plans, including behavioral and habilitative plans and medical, psychiatric, and socio-emotional needs. The role coordinates services and partnerships, maintains required records and safety standards, and provides or conducts training and consultation. The manager works with the People Team on corrective action when needed and performs additional duties or accepts reassignment as required.

The position is located in Harford County and pays $48,000 annually.

Requirements

• Bachelor’s degree in Human Services or a related field, or an equivalent combination of education and experience.
• High school diploma or GED.
• Experience supporting individuals with disabilities and challenging behaviors.
• Excellent interpersonal, organizational, and communication skills.
• Empathy, enthusiasm, and dedication to helping others.
• Reliable transportation is required.
• In some locations, a valid U.S. driver’s license, vehicle, and auto insurance may be required, with at least three years of driving experience; some positions may require use of a personal vehicle to transport supported individuals, depending on program needs.

Nice To Haves

• Previous supervisory experience is strongly preferred.
• Experience using Therap is a plus.

Responsibilities

• Oversee the programmatic and operational management of services to help supported individuals reach their fullest potential.
• Cultivate a positive, productive workplace and build effective relationships with employees, peers, agencies, parents, guardians, and other stakeholders.
• Ensure timely, professional, clear, and concise communication and build trust, mutual respect, and cohesion around the mission.
• Promote choice, dignity, respect, rights, and community engagement for supported individuals.
• Provide ongoing developmental supervision to employees and support employee retention and development.
• Ensure adherence to organizational policies, procedures, state and federal regulations, and licensing and certification standards.
• Provide fiscal oversight under the guidance of the Program Director, including management of cash on hand, PEX, and receipts, and adhere to budgetary guidelines.
• Coordinate medical, psychiatric, and social-emotional services for supported individuals.
• Oversee required record keeping and program and vehicle safety.
• Guide day-to-day shift operations, including data collection and documentation, ISP/IEP goals, community inclusion activities, and aids to daily living.
• Assist individuals with their individual plans and daily living skills, including behavioral and habilitative plans and medical, psychiatric, and socio-emotional needs.
• Maintain staffing schedules and ensure effective programming.
• Assist with writing clinical assessments and oversee ISP assessments.
• Administer medication when required.
• Provide in-house and agency-contracted training and consultation, and conduct training as assigned.
• Ensure employees receive required regulatory training and guidance.
• Coordinate with and support Quality Assurance/Quality Enhancement, nursing, clinical, and administrative departments.
• Complete administrative tasks, including employee performance appraisals.
• Work with the People Team to plan and implement corrective action when necessary.
• Assume on-call responsibilities as required.
• Participate in training sessions assigned by management and perform additional duties or accept reassignment as required.

Benefits

• Comprehensive health, dental, and vision insurance, with vision coverage included at no extra cost.
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• Lifestyle Spending Accounts with JOON for wellness, fitness, commuting, childcare, pet care, and more.
• 403(b) retirement plan with a 100% employer match on contributions up to 2% of salary.
• Paid sick, personal, and vacation days, plus holidays.
• Training, leadership and management courses, mentorship, and career advancement opportunities.
• Employer-paid life and disability insurance.
• Employee Assistance Program (EAP).
• Telehealth services.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager