Residential Group Home Manager

Alternative Services Connecticut•Colchester, CT

About The Position

The Residential Manager manages all program services and operations for a residential group home. The role oversees personnel, policies and procedures, program development, fiscal management, and consumer services. The manager supervises residential staff, supports consumers’ habilitative needs and rights, ensures regulatory and agency compliance, and helps maintain a safe, respectful, and well-run home. The position reports directly to the Program Coordinator, or another person designated in place of the Program Coordinator. The manager is evaluated at three months, six months, and annually thereafter. The listed schedule is Friday and Monday through Thursday, 7 a.m.–3 p.m., with Saturday and Sunday off; the schedule may depend on the needs of the individuals and program.

Requirements

Bachelor’s degree and two years of management experience, plus at least two years of direct-care experience in developmental disabilities or dual-diagnosis services; education may be substituted with experience on a year-for-year basis.
Demonstrated administrative knowledge and skills in fiscal, personnel, managerial, and operational processes needed to supervise specialized residential care facilities.
Effective leadership skills, demonstrated through excellent role modeling.
Valid driver’s license and ability to be insured by the agency’s insurance company throughout employment.
Ability to travel during the workday using an agency or personal vehicle.
Exemplary interpersonal skills for working with varied internal and external personnel.
Ability to obtain and maintain CPR, First Aid, PMT, and DDS State Medication Administration certifications.
Ability to lift up to 75 pounds, transfer individuals, and physically intervene with individuals when required.
Ability to work vacant shifts when coverage cannot be found and share biweekly on-call coverage with the Assistant Residential Manager.

Responsibilities

Manage residential program services and operations, including personnel, program development, fiscal matters, and consumer services.
Work vacant shifts when coverage cannot be found and share biweekly on-call coverage with the Assistant Residential Manager.
Conduct staff performance appraisals; supervise residential personnel in accordance with agency policies, union contract, DDS regulations, and applicable laws; and complete disciplinary actions or commendations as appropriate.
Hire staff in cooperation with the supervisor and Human Resources Administrator, conduct interviews, make recommendations, and maintain complete personnel information.
Prepare biweekly payroll and work with the supervisor and Behaviorist to ensure appropriate staffing levels.
Ensure staff are notified of and attend relevant training, complete corrective actions, and provide staff orientation and training.
Manage house and consumer finances in accordance with agency policies and DDS regulations.
Ensure timely and accurate emergency-procedure documentation, preventive maintenance, and vehicle maintenance and mileage records; submit the latter to the Program Coordinator monthly.
Chair monthly staff meetings, ensure accurate minutes are recorded, and submit them for review by the Program Coordinator.
Coordinate completion of the home’s Plan of Correction and work with the Program Coordinator and clinical team to prepare for licensing and QSR inspections.
Ensure records and documentation are completed accurately and on time, including required reports and assessments for individual plans and team reviews.
Promote positive relationships among staff, outside agencies, and internal personnel, and maintain a habilitative environment that demonstrates active treatment, respect, and dignity for consumers.
Report incidents according to agency policy and state regulations, ensure incident reports are completed correctly, and ensure appropriate follow-up.
Oversee program implementation through direct observation and serve on the interdisciplinary team, attending meetings and coordinating consumer-specific staff training with clinical personnel.
Work cooperatively with clinical personnel to meet individuals’ habilitative needs, audit consumer program, case, and medical books, and review and approve staff duties and consumer paperwork.
Participate in developing and carrying out plans to meet consumer and residential-home needs; advocate for consumers and model respectful treatment.
Distribute medications according to consumer schedules, DDS Medication Certification guidelines, and agency policies.
Help supervise and safely transport consumers to community activities, day programs, social events, and medical appointments.
Follow emergency procedures for events such as fires, hurricanes, power outages, accidents, and other serious incidents; maintain awareness of individuals’ locations.
Maintain the home’s safety, appearance, and cleanliness; conduct sanitation and safety inspections; make minor repairs and alert a supervisor to potential major problems.
Follow agency policies and procedures, licensing regulations, DDS contracts, and legal and program commitments, including medication, key control, individual-plan, evacuation, and emergency requirements.
Monitor program and staff compliance and ensure consumer programs are followed.
Help guardians, parents, and others understand and apply normalization and person-centered-planning principles in their interactions with consumers.
Immediately report and respond to rights violations by notifying the Executive Director or designee; conduct investigations as directed.
Attend in-service training, seminars, and other professional-development opportunities; provide agency personnel training as required and may be required to become a certified instructor.
Perform other duties assigned by the Program Coordinator or upper management.