Residential Group Home Manager Provisional

Alternative Services Connecticut•Glastonbury, CT

About The Position

The Residential Manager manages all program services and operations at a specialized residential care facility. Areas of responsibility include personnel supervision, policy and procedure compliance, program development, fiscal management, and consumer services. The role works closely with the Program Coordinator, Assistant Residential Manager, Behaviorist, clinical team, and interdisciplinary team to support residents’ habilitative needs and ensure the home is properly staffed, maintained, documented, and prepared for licensing and quality service reviews. The manager oversees staff performance, hiring recommendations, payroll, training, house and consumer finances, documentation, safety, medication administration, consumer programming, and compliance with Agency policies, DDS regulations, and applicable laws. The position includes sharing bi-weekly on-call coverage with the Assistant Residential Manager and filling vacant shifts when coverage cannot be found. The schedule is generally Friday and Monday through Thursday, 9:00 a.m. to 5:00 p.m., with Saturday and Sunday off, and is dependent on the needs of the individuals. The position reports directly to the Program Coordinator or another person designated in their place. Performance is evaluated by the Program Coordinator at three months, six months, and annually thereafter. Other job-related duties may be assigned.

Requirements

Bachelor's degree and two years of management experience, plus at least two years of direct-care experience with developmental disabilities or individuals who are dually diagnosed; education may be substituted with experience on a year-for-year basis.
Administrative knowledge and skills in fiscal, personnel, managerial, and operational processes necessary to supervise specialized residential care facilities.
Demonstrated effective leadership and excellent role modeling.
Valid driver's license and ability to be insured by the Agency's insurance company throughout employment.
Ability to travel during the workday using an Agency or personal vehicle.
Exemplary interpersonal skills for working with internal and external personnel at varied levels.
Ability to obtain and maintain certifications in CPR, First Aid, PMT, and DDS State Medication Administration.
Ability to lift up to 75 pounds, transfer individuals, and physically intervene with individuals as required.
Ability to work vacant shifts when coverage cannot be found and participate in bi-weekly on-call coverage.

Responsibilities

Manage all residential program services and operations, including personnel, policy and procedure, program development, fiscal management, and consumer services.
Work vacant shifts when unable to find coverage and share bi-weekly on-call coverage with the Assistant Residential Manager.
Conduct subordinate performance appraisals, supervise residential personnel, and complete disciplinary actions or commendations as needed.
Participate in hiring with the supervisor and Human Resources Administrator, conduct interviews, make recommendations, and ensure personnel information is complete and accurate.
Prepare bi-weekly payroll and coordinate staffing levels with the supervisor and Behaviorist.
Ensure staff are notified of and attend relevant trainings, complete corrective actions, and provide staff orientation and training.
Manage house and consumer finances in accordance with Agency policies and DDS regulations.
Ensure timely and accurate emergency-procedure, preventive-maintenance, and vehicle-maintenance and mileage documentation, submitting it to the Program Coordinator monthly.
Chair monthly staff meetings, ensure minutes are taken accurately, and submit them for review by the Program Coordinator.
Coordinate completion of the home's Plan of Correction and work with the Program Coordinator and Clinical team to prepare for licensing and QSR inspections.
Ensure documentation is completed accurately and on time, and review and approve staff duties and consumer paperwork.
Promote positive relationships between staff, outside agencies, and internal personnel.
Maintain a habilitative environment demonstrating active treatment, respect, and dignity for consumers.
Report incidents in accordance with policy and regulations, ensure incident reports are completed correctly, and follow up as needed.
Oversee program implementation through direct observation and ensure consumer programs are followed.
Serve on the interdisciplinary team, attend meetings, and ensure required reports and assessments are available and completed for individual plans and team reviews.
Coordinate consumer-specific training with clinical personnel, ensure staff attendance, and complete corrective actions.
Work with clinical personnel to meet individuals’ habilitative needs; participate in developing and carrying out plans for consumers and the home.
Advocate for consumers and serve as an appropriate role model, treating individuals with respect and dignity.
Distribute medications according to consumer schedules, DDS Medication Certification guidelines, and Agency policies.
Help supervise and safely transport consumers to community activities, day programs, social events, and medical appointments.
Know and follow emergency procedures for fires, hurricanes, power outages, accidents, and other serious incidents affecting residents.
Maintain the safety, appearance, and cleanliness of the home; inspect internal and external areas and equipment; make minor repairs or alert a supervisor to potential major problems.
Know each individual's location at all times and follow Agency policies and procedures, including medication administration, key control, individual plans, evacuation, and emergency procedures.
Alert appropriate personnel to problems or unusual occurrences and complete individual-related or workers’ compensation incident reports promptly and accurately.
Implement and comply with policies, procedures, and legal and program commitments required by Connecticut DDS, ASI, and other state and federal agencies; monitor program and staff compliance.
Help guardians, parents, and others understand and implement normalization and person-centered-planning principles in their interactions with consumers.
Immediately report and respond to violations of individuals’ rights by notifying the Executive Director or designee; conduct investigations as directed.
Attend in-service training, seminars, and other professional development opportunities; provide Agency personnel training as required.
Actively participate in staff meetings and trainings and, when required, become a certified instructor in areas such as CPR, First Aid, or PMT.
Perform other duties assigned by the Program Coordinator or upper management.