Residential Field Sales Supervisor

WOW! Internet, Cable & Phone • Pinellas Park, FL

2d

About The Position

The Supervisor, Residential Field Sales supervises, trains, and inspires Residential Field Sales Representatives and third-party contractor teams to achieve sales quotas while maintaining company quality and customer service standards. The role is highly field-focused, with 80% of the supervisor’s time spent alongside the sales team to support performance, training, compliance, retention, and a customer-first culture.

The supervisor works with local Field Operations leadership and cross-functional partners, including marketing, MDU, construction, and operations. The role also monitors sales quality and customer outcomes, manages escalations, reviews sales activity and quality assurance, and prepares productivity and performance reports. Travel to different markets may be required.

Requirements

• Bachelor’s degree from a four-year college or university and three years of related experience, or an equivalent combination of education and experience.
• Three years of sales leadership experience with a proven track record of achieving results against goals.
• Three years of experience selling products to consumers through a field sales channel.
• Experience with Microsoft Office, Spotio, and ICOMS.
• Ability to sell the full line of company services door to door to serviceable residential homes and communities.
• Excellent verbal and written communication skills, with the ability to communicate effectively with employees and leadership at all levels.
• Ability to work beyond normal business hours, including evenings, weekends, and holidays as necessary.
• Must maintain a valid driver’s license and a driving record that meets the company’s insurance standards.

Nice To Haves

• Experience working with third-party contractors.
• Experience developing and delivering field sales training.
• Demonstrated experience coaching and providing feedback to improve sales performance.

Responsibilities

• Meet or exceed company standards for turf management, prospecting, closing, product sales mix, and sales quotas.
• Assist with interviewing and hiring, coaching, counseling, performance reviews, and administering discipline in accordance with company standards and procedures.
• Train and monitor the sales team on sales presentations, new products, pricing and packaging changes, discounts, marketing, and other program changes.
• Spend 80% of time in the field supporting, training, and monitoring the sales team.
• Ensure sales quality, with a focus on customer retention and churn management.
• Conduct daily one-on-one field training by participating with, observing, and monitoring the sales team to achieve daily, weekly, and monthly targets.
• Develop alignment with local Field Operations leadership teams.
• Summarize and report customer sales trends, field conditions, and resource issues.
• Issue company-approved nodes and review production and disposition.
• Prepare daily, weekly, and monthly productivity and performance status reports.
• Review daily sales-team installs, reschedules, and cancellations to monitor quality assurance processes and compliance.
• Meet and exceed EdgeOut Field Sales targets assigned by the sales and marketing EdgeOut cross-functional team.
• Lead and coordinate EdgeOut sales activities in collaboration with marketing, MDU, construction, and operations teams.
• Facilitate resolution of customer escalations from the sales team with appropriate cross-functional teams.
• Maintain company policies and standards for the sales order process.
• Maintain accurate time-off records in accordance with company procedures.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager