Residential Field Sales Supervisor

WideOpenWest•Pinellas Park, FL

21h

About The Position

The Residential Field Sales Supervisor oversees, trains, and motivates Residential Field Sales Representatives and third-party contractor teams to achieve sales quotas while maintaining company quality and customer-service standards. This is a field-focused role, with approximately 80% of time spent alongside the sales team supporting, training, and monitoring performance, compliance, customer retention, and sales quality. The supervisor also coordinates with local Field Operations leadership and cross-functional teams, addresses customer escalations, and prepares productivity and performance reports. The role requires a bachelor’s degree and relevant sales and leadership experience, or an equivalent combination of education and experience. It involves door-to-door sales support, travel to different markets as needed, and work beyond normal business hours—including evenings, weekends, and holidays when necessary. Employees must be able to work in inclement weather and maintain a valid driver’s license and an acceptable driving record.

Requirements

Bachelor’s degree from a four-year college or university and three years of related experience, or an equivalent combination of education and experience.
Three years of sales leadership experience with a proven track record of achieving goals.
Three years of experience selling products to consumers through a field sales channel.
Experience with Microsoft Office, Spotio, and ICOMS.
Demonstrated experience coaching and providing feedback to improve sales performance.
Excellent verbal and written communication skills and the ability to communicate effectively with employees and leadership at all levels.
Ability to work beyond normal business hours, including evenings, weekends, and holidays as necessary.
Ability to work in inclement weather.
Valid driver’s license and a driving record that meets the standards of the company’s insurance provider.
Ability to talk and hear regularly, use hands to type and handle objects and paperwork, and use close vision and focus.
Ability to occasionally lift up to 50 pounds.
Ability to travel to different markets as needed.

Nice To Haves

Experience working with third-party contractors.
Experience developing and delivering field sales training.

Responsibilities

Meet or exceed company standards for turf management, prospecting, closing, product sell-in mix, and sales quotas.
Assist with interviewing and hiring, coaching, counseling, performance reviews, and discipline for residential sales employees in accordance with company procedures.
Train and monitor the sales team on sales presentations and changes to products, pricing, packaging, discounts, marketing, and other programs.
Spend approximately 80% of work time in the field supporting, training, and monitoring the sales team.
Maintain sales quality, with a focus on customer retention and churn management.
Conduct daily one-on-one field training by participating in, observing, and monitoring the residential sales team’s work toward daily, weekly, and monthly targets.
Develop alignment with local Field Operations leadership teams.
Summarize and report customer sales trends, field conditions, and resource issues.
Issue company-approved nodes and review production and disposition.
Prepare daily, weekly, and monthly productivity and performance status reports.
Review daily installs, reschedules, and cancellations to monitor quality assurance processes and compliance.
Meet assigned EdgeOut Field Sales targets and coordinate EdgeOut sales activities with marketing, MDU, construction, and operations teams.
Facilitate resolution of customer escalations raised by the sales team with appropriate cross-functional teams.
Maintain company policies and standards for the sales order process.
Maintain accurate time-off records in accordance with company procedures.
Perform other duties as assigned.
Support door-to-door selling of the company’s services to serviceable residential homes and communities.