Residential Director

Open Doors Central•Louisville, KY

About The Position

The Residential Director supervises Residential Managers (RMs) and serves as the administrative contact for Family Home Provider (FHP) contractors. The role follows Supports for Community Living Regulations regarding Director Support Professional (DSP) supervision and manages FHP residential programs and services. The Residential Director supports person-centered care, coordinates with families, guardians, FHPs, Residential Managers, and other SCL agencies, and oversees referrals, incidents, documentation, and compliance. The position includes home visits, participation in the on-call supervisor rotation, conflict resolution, and annual evaluations of FHPs and Residential Managers.

Requirements

Be at least 18 years of age.
Have a high school diploma or GED.
Have two years of experience supporting persons with developmental disabilities.
Complete a supervisory training curriculum approved by DDID.
Demonstrate strong communication and interpersonal skills, including self-awareness, self-management, social awareness, and relationship management.
Use discernment and critical thinking to resolve discrepancies and problems, exercise sound judgment, and involve appropriate parties in decision-making.
Understand general business and office terminology and have basic knowledge of personnel policies, procedures, and employment laws.
Have intermediate proficiency with Microsoft Office Suite products and programs, including the ability to compose routine correspondence and reports.
Be able to navigate the Medicaid Waiver Management Application (MWMA) for incident reporting and Letter of Credit (LOC) documentation.
Relate effectively to individuals across all levels and demonstrate teamwork by sharing responsibilities.
Handle unique situations professionally.
Demonstrate strong planning, organizing, and prioritizing abilities, with a focus on efficiency and multitasking.
Have a clear state police criminal record check for each state in which the applicant has resided in the past year. Contract work will not be offered to applicants with prior convictions for offenses outlined in KRS Chapter 17.165 (1)-(3) or a prior felony conviction; annual background checks may also be required.
Maintain a valid state driver's license.
Embrace and commit to the mission and values of a VersiCare Group company.

Responsibilities

Build collaborative relationships with other SCL agencies to support quality and continuity of care across service settings.
Act as the primary contact for a resident's family or guardian when the FHP and assigned Residential Manager are unavailable.
Assist FHPs and assigned Residential Managers in providing person-centered residential care that considers what is important to and for each resident.
Request reassessment when a resident has a chronic increase in care needs lasting three months or longer, and ensure increased funding based on assessed needs is used to provide additional support.
Report to DDID when a resident has returned to their previous status so the residential level can return to its previous status.
Conduct bimonthly home visits and complete an in-home checklist within 48 hours, covering fire extinguishers, smoke detectors, evacuation plans, supervision levels, behavior plans, rights restrictions, restrictive measures, and medication accuracy.
Maintain Residential Manager binders for compliance and relevance, including participant summaries, person-centered service plans, photos, emergency treatment consent, allergy alerts, behavior support plans, rights restrictions, medication orders, medication administration records, and current residential service documentation.
Monitor critical and non-critical incidents in accordance with Kentucky regulations and company policies.
Participate in the on-call supervisor rotation.
Manage the referral acceptance process.
Address conflict resolution with team members and stakeholders.
Supervise Residential Managers and assist with their duties when they are unable to attend to them.
Complete annual evaluations of assigned FHPs and all Residential Managers.
Track all LOC documentation and ensure it is uploaded into the electronic file.
Perform other duties related to managing FHP residential programs and services.