Residential Direct Care - Supervisor

VQ•Fort Worth, TX

5d•$50,000 - $50,000

About The Position

The Residential Direct Care Supervisor oversees residential services to support the safety, well-being, and appropriate care of children in the program. The supervisor leads Youth Care Workers and coordinates Direct Care Department activities, monitors and documents children’s progress, and ensures services comply with applicable Texas Department of Family and Protective Services minimum standards. The role includes supervising and developing staff, maintaining staffing ratios and direct supervision, overseeing scheduling and timekeeping, and supporting hiring and onboarding. The supervisor monitors licensing and contractual compliance, documentation, and operational procedures; oversees intake, transfers, and discharges; and maintains safety, accountability, and security across daily program operations. The supervisor also supports youth supervision and behavioral management, coordinates recreational and educational activities, maintains program records and reports, assists with transportation, food services, and scheduling, and communicates youth progress to the treatment team. Participation in a supervisory on-call rotation may be required.

Requirements

High school diploma or equivalent.
At least 1–2 years of residential child-care experience.
Either 1–2 years of supervisory experience or 2 years of previous work or volunteer experience with juveniles.
Must be 21 years of age or older.
Flexible schedule to facilitate program services, including evenings, weekends, and holidays.
Cleared tuberculosis (TB) screening before having contact with children in care.
Must pass a drug test.
Cleared background checks from appropriate entities, including criminal history and child abuse and neglect registry checks.
Obtain and maintain CPR/First Aid and Crisis Prevention Intervention (CPI) certification.
Valid driver’s license and eligibility to drive to facilitate program services as required.
Excellent interpersonal communication skills and ability to listen actively.
Commitment to professional development and proactive research.
Ability to work independently and as part of a team.
Excellent writing proficiency in policies and procedures.
Ability to lift and carry up to 10 pounds frequently, up to 20 pounds occasionally, and up to 50 pounds infrequently.
Ability to stand or walk about 50% of the day and sit about 50% of the day.
Ability to bend, stoop, reach, and grasp as necessary.
Must be able to provide First Aid and CPR and perform physical holds as instructed in CPI training.

Nice To Haves

College degree in a Human Services field.
Proficiency with computers, Windows, Microsoft Word and Excel, and Google Workspace.

Responsibilities

Coordinate, supervise, and monitor Youth Care Workers across all shifts.
Maintain appropriate staff-to-child ratios and ensure direct supervision and line-of-sight of children at all times.
Coach staff, conduct performance evaluations, and address performance issues with appropriate documentation.
Oversee staff scheduling, approve time-off requests, and review timecards using Rippling.
Participate in hiring, onboarding, and on-the-job training of new employees.
Create individualized training plans for new hires and support ongoing staff development.
Ensure compliance with state licensing standards, contract requirements, and internal policies and procedures.
Conduct internal audits and monitor documentation for regulatory compliance.
Ensure accurate and timely documentation in required state and company record systems.
Oversee intake, transfer, and discharge processes, ensuring children receive required services upon arrival, such as meals, hygiene, clothing, and room assignment.
Maintain oversight of daily program operations, including safety, accountability, and security.
Identify and report safety concerns and ensure prompt resolution.
Facilitate communication and collaboration across departments and interdisciplinary teams.
Keep leadership informed through detailed reports and participate in departmental meetings and decision-making.
Assist staff with child supervision and promote adherence to the Behavioral Management System.
Develop and implement monthly recreational calendars and ensure needed supplies and equipment are available.
Coordinate and support special educational and recreational events.
Collect feedback from children and staff to assess satisfaction and improve services.
Assist with quarterly reports and manage departmental documentation and records.
Support logistics such as transportation, food services, and daily scheduling.
Participate in the supervisory on-call rotation as needed.
Participate in scheduled meetings, team decisions, and operations.
Ensure youth progress is consistently documented and communicated to the treatment team.