Direct Care Supervisor
About The Position
accessAbilities, a nonprofit agency providing in-home and community-based services to people with disabilities, is seeking a Home and Community Services (HCS) Direct Care Supervisor in the Export, Pennsylvania area. The role schedules caregivers and ensures client needs are met while meeting utilization, productivity, and customer satisfaction goals. The supervisor must be willing to provide hands-on care and work as a Direct Care Worker/Home Health Aide when needed to assist participants with disabilities in the assigned area. Additional responsibilities include maintaining electronic client records, recruiting and interviewing, coaching caregiver staff, answering phone inquiries, and conducting performance evaluations. Participation in an on-call backup rotation is required. A priority of the role is helping grow the Intellectual and Developmental Disabilities client program. The position is listed as part-time in the introduction, while the schedule section states full-time, 8:00 a.m. to 4:30 p.m., with up to 40 hours per week.
Requirements
- High school diploma or GED and five years of caregiver experience with individuals with disabilities; or an associate degree in Special Education, Sociology, Psychology, Public Health, Rehabilitation, or a related field and one year of experience working with people with disabilities; or a bachelor's degree and one year of experience working with people with disabilities.
- Valid driver's license and auto insurance, with the ability to travel using a personal vehicle.
- Ability to obtain ACT 33/34 and FBI clearances.
Nice To Haves
- Prior supervisory experience.
Responsibilities
- Schedule caregivers and ensure client needs are met while meeting utilization, productivity, and customer satisfaction goals.
- Provide hands-on care and serve as a Direct Care Worker/Home Health Aide when needed.
- Maintain electronic client records.
- Recruit and interview caregiver staff.
- Coach caregiver staff.
- Answer phone inquiries.
- Conduct performance evaluations.
- Participate in an on-call backup rotation.
- Help grow the Intellectual and Developmental Disabilities client program.
Benefits
- Mileage reimbursement is available.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
