Residential Coordinator (Sat-Sun, 12am-8am)

Shelter House•Fairfax, VA

2d•Onsite

About The Position

The Residential Coordinator provides awake coverage and supervision at a 24-hour Fairfax County emergency shelter serving households with minor children. The facility is an 85-unit hotel with 344 beds. The Coordinator is a first point of contact for client needs and support, and helps with crisis intervention, facilities management, front desk operations, and maintaining a safe and positive living environment for residents and Shelter House property. The role is based at Fair Ridge Family Shelter in Fairfax, Virginia, and reports to the Assistant Director of Operations. The fixed schedule is Saturday and Sunday, 12:00 a.m.–8:00 a.m.; the shift cannot be changed. The position is also designated as emergency personnel and must report as scheduled regardless of circumstances.

Requirements

High school diploma or GED.
At least 2 years of experience in a human services field, such as mental health, substance abuse, homelessness, or domestic violence.
Ability to build strong working relationships with clients and team members.
Strong verbal and written communication skills.
Willingness to work evenings and weekends when needed.
Annual TB test is required.
Ability to sit or stand for long periods.
Ability to lift items weighing 10–20 pounds.

Nice To Haves

Bachelor’s degree in human services or a related field.
One year of customer service experience.
Experience working in programs serving homeless families.
Experience working in a residential environment.
Current CPR/First Aid certification.

Responsibilities

Ensure the safe functioning of the shelter and maintain a safe environment for clients.
Monitor visitor check-in, front desk calls, and inquiries.
Conduct rounds and monitor the inside and outside of the building grounds.
Update the daily log by documenting client interactions and other significant shelter events.
Work with case managers to support and reinforce clients’ service plans and communicate about client progress.
Complete shift exchanges with incoming and outgoing staff and report on the day’s activities.
Complete shelter log documentation in accordance with agency best practices.
Evaluate and provide for shelter clients’ basic needs while on shift.
Distribute household items, toiletries, and other items to clients as needed.
Perform residential cleaning, including light touch-ups and washing shelter linens.
Organize and restock household supplies, toiletries, linens, towels, and donations.
Perform weekly unit inspections.
Maintain clients’ dignity and confidentiality during service delivery.
Maintain knowledge of and ability to administer emergency procedures, including building evacuation, health emergencies, and safety management.
Conduct assessments and intakes for One-Night-Only families seeking shelter after hours.
Accept donations and support volunteer programs and events in the shelter.
Participate in staff meetings and training as directed.
Ensure compliance with agency policies and best practices.
Use Google Workspace applications and Microsoft products in day-to-day work.
Report to work as scheduled as emergency personnel regardless of circumstances, including inclement weather or highway congestion.
Exemplify Shelter House’s iCARE core values: Inclusivity, Collaboration, Accountability, Respect, and Empowerment.
Perform other duties deemed necessary to support the program and agency.