Residential Coordinator

Caregiver • Knoxville, TN

20d

About The Position

The Residential Coordinator supports the day-to-day operations of assigned residential homes. The role provides hands-on leadership to DSP teams, helps ensure staffing coverage and stability, validates required documentation, supports training and onboarding, and coordinates household operations to maintain a safe, compliant, and person-centered environment.

The coordinator oversees daily support activities and household routines, helps arrange medical and personal appointments, communicates health or medication changes to the clinical team and AD, and provides direct care coverage when needed. The role also supports quality improvement and ensures standards of care are met.

Requirements

• High school diploma or GED.
• Valid state driver’s license.
• Strong organization, follow-through, and documentation skills.
• Ability to operate basic office and computer equipment.
• Ability to lift up to 50 pounds and perform physically demanding work.

Nice To Haves

• Additional education.
• IDD experience; 1–2+ years is recommended.

Responsibilities

• Supervise and lead DSP I and DSP II staff, including overseeing staffing coverage, coaching and performance feedback, reinforcing person-centered practices, and promoting policy adherence, accurate documentation, and quality service delivery.
• Support day-to-day operations of assigned homes, including routines, household inventory, menu planning, and transportation coordination.
• Oversee daily support activities, schedule medical and personal appointments, and promptly communicate health or medication changes to the clinical team and AD.
• Provide direct care coverage as needed and maintain continuity of supports during staffing gaps.
• Submit and track maintenance requests; complete weekly home visit guides and house audits; and follow up on identified items.
• Support onboarding and on-the-job training, and ensure training checklists and competency steps are completed and returned according to process.
• Validate the accuracy and timely submission of daily notes/service logs, MARs, data sheets, vehicle logs, and timesheets.
• Manage clients’ use of personal funds and maintain accurate, compliant supporting documentation.
• Conduct and document routine home safety drills, such as fire drills, and verify life safety standards are followed according to Company policy.
• Serve as a first-line contact for urgent home-level issues and respond to unexpected events or emergencies under on-call expectations when assigned.
• Support quality improvement efforts and ensure standards of care are met.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED