Residential Coordinator

Caregiver • Middletown, OH

1d

About The Position

The Residential Coordinator supports day-to-day operations of assigned homes and provides hands-on leadership to DSP teams. The role helps ensure homes are staffed and stable, validates required documentation, supports training and onboarding, and coordinates household operations such as inventory, transportation, and maintenance requests to maintain a safe, compliant, and person-centered environment.

The coordinator oversees daily support activities and helps ensure high-quality care for individuals served. The position may provide direct care coverage during staffing gaps, support home safety and quality improvement efforts, and respond to urgent home-level issues or unexpected events in accordance with on-call expectations when assigned.

Requirements

• High school diploma or equivalent required.
• Valid driver’s license.
• Clear background check.
• Reliability, integrity, and a positive attitude.
• Strong organization, follow-through, time-management, communication, and leadership skills.
• Ability to complete electronic documentation and operate basic office and computer equipment.
• Ability to lift or move up to 50 pounds and perform physically demanding work in residential or community settings.

Nice To Haves

• IDD experience preferred; 1–2 years recommended.

Responsibilities

• Directly supervise and lead DSP I and DSP II staff, including day-to-day staffing oversight, coaching and performance feedback, reinforcement of person-centered practices, and accountability for policy adherence, documentation accuracy, and quality service delivery.
• Support daily operations of assigned homes, including routines, household inventory, menu planning, and transportation coordination.
• Oversee daily support activities and schedule medical and personal appointments.
• Promptly communicate health or medication changes to the clinical team and AD.
• Provide direct care coverage as needed and maintain continuity of supports during staffing gaps.
• Submit and track maintenance requests; complete weekly home visit guides and home audits; and follow up on identified items through completion or resolution.
• Support onboarding and on-the-job training, ensuring training checklists and competency steps are completed and returned according to process.
• Validate the accuracy and timely submission of daily notes/service logs, MARs, data sheets, vehicle logs, and timesheets.
• Manage clients’ use of personal funds and maintain accurate, compliant supporting documentation in accordance with organizational and regulatory requirements.
• Conduct and document routine home safety drills, such as fire drills, and validate that life safety standards are followed according to Company policy.
• Serve as a first-line contact for urgent home-level issues and respond to unexpected events or emergencies according to on-call expectations when assigned.
• Support quality improvement efforts and ensure standards of care are met.
• Perform other duties as assigned.

Benefits

• No-credit-check bank accounts for all employees, with cash advance opportunities.
• $3,000 in annual tuition reimbursement for eligible full-time employees, up to a $12,000 maximum.
• $10,000 in life insurance for all employees at no cost.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Voluntary life insurance.
• 401(k).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED