Residential Coordinator

Program Development Services Inc.•New York, NY

7h•$80,000 - $90,000•Onsite

About The Position

The Residential Coordinator is a member of the Residential Services leadership team and reports directly to the Director of Residential Services. The role manages, coaches, and holds Managers accountable for the effective operation of assigned residential programs, serving as the link between the Director and the Managers overseeing individual residences. Within the Director’s direction and priorities, the Coordinator helps ensure that Managers have the leadership, resources, guidance, and accountability needed to provide safe, compliant, high-quality, person-centered residential services. The Coordinator monitors assigned programs, identifies operational and staffing trends, addresses concerns, supports problem-solving, and ensures timely follow-through. The role regularly communicates with the Director about program performance, significant incidents, staffing challenges, regulatory matters, emerging concerns, and opportunities for improvement. As both an operational and people leader, the Coordinator develops Managers and supports residential environments where individuals can live meaningful, self-directed lives. The position is based across multiple locations in Brooklyn. The stated schedule is Monday through Friday, 9 AM to 5 PM, with on-call responsibilities and flexibility required. The role requires 24-hour access.

Requirements

Bachelor’s degree in human services or a related field, such as Social Work.
At least 5 years of experience with adults with developmental and intellectual disabilities.
At least 3 years of supervisory experience.
Valid New York State driver’s license.
Flexibility with work schedule as necessary.
24-hour access required.

Responsibilities

Directly supervise assigned Managers, establish expectations, hold them accountable, and conduct regular one-on-one supervision.
Coach Managers in leadership, staff performance, communication, problem-solving, and addressing operational concerns.
Evaluate Manager performance and establish development goals.
Support Managers with program budgets, expenses, purchasing, and other financial responsibilities; review spending and communicate trends, variances, resource needs, and recommendations to the Director.
Monitor the operational performance of assigned residences through Managers and conduct regular site visits.
Review staffing, coverage, vacancies, schedules, environmental conditions, and operational concerns; ensure deficiencies are addressed promptly and escalate significant or unresolved issues to the Director.
Monitor whether individuals receive meaningful, individualized supports and ensure Life Plans and Staff Action Plans are implemented.
Promote individuals’ choice, voice, dignity, and opportunities for independence; understand individuals in the assigned portfolio and significant changes in their needs.
Coach Managers when program practices become routine-driven rather than person-centered.
Hold Managers accountable for compliance; review monitoring results, incidents, corrective actions, and quality trends; ensure required follow-up is completed.
Partner with Quality Improvement and Compliance on corrective actions, identify systemic issues, and bring recommendations to the Director.
Support Managers’ communication with families, Care Managers, clinicians, and other stakeholders; participate in Life Plan or other critical meetings when appropriate.
Ensure Managers follow through on IDT recommendations and escalate complex individual situations to the Director when further leadership intervention is needed.
Participate in Residential leadership meetings, share trends and best practices, support department-wide initiatives, provide accurate information about assigned programs, and assist the Director in developing and implementing department priorities.