Residential Coordinator

Caregiver•Knoxville, TN

11d

About The Position

The Residential Coordinator supports the day-to-day operations of assigned residential homes and provides hands-on leadership to DSP teams. The role helps ensure homes are staffed and stable, required documentation is accurate and timely, staff training and onboarding are completed, and household operations are coordinated to maintain a safe, compliant, and person-centered environment. The coordinator oversees daily support activities and home routines, provides direct care coverage as needed, coordinates appointments and transportation, and communicates health or medication changes to the clinical team and AD. The role also supports staff performance and policy adherence, manages documentation related to services and personal funds, follows up on maintenance and safety items, and responds to urgent home-level issues according to on-call expectations when assigned.

Requirements

High school diploma or GED required.
Valid state driver’s license.
Strong organization, follow-through, and documentation skills.
Ability to operate basic office and computer equipment.
Ability to lift up to 50 pounds and perform physically demanding work.

Nice To Haves

Additional education preferred.
IDD experience preferred; recommended experience is 1–2+ years.

Responsibilities

Directly supervise and lead DSP I and DSP II staff, including staffing coverage, coaching, performance feedback, person-centered practices, policy adherence, documentation accuracy, and quality service delivery.
Support day-to-day operations of assigned homes, including routines, household inventory, menu planning, and transportation coordination.
Oversee daily support activities and schedule medical and personal appointments for individuals served.
Promptly communicate health or medication changes to the clinical team and AD.
Provide direct care coverage as needed and maintain continuity of supports during staffing gaps.
Submit and track maintenance requests; complete weekly home visit guides/home audits and follow up on identified items.
Support onboarding and on-the-job training, ensuring training checklists and competency steps are completed and returned according to process.
Validate that daily notes/service logs, MARs, data sheets, vehicle logs, and timesheets are accurate and submitted on time.
Manage clients’ use of personal funds and maintain accurate, compliant supporting documentation.
Conduct and document routine home safety drills, such as fire drills, and ensure life safety standards are followed according to Company policy.
Serve as a first-line contact for urgent home-level issues and respond to unexpected events or emergencies per on-call expectations when assigned.
Support quality improvement efforts and ensure standards of care are met.
Perform other duties as assigned.