Residential Coordinator

Caregiver•San Antonio, TX

22d

About The Position

The Residential Coordinator supports day-to-day operations of assigned residential homes and provides hands-on leadership to Direct Support Professional (DSP) teams. The role helps ensure staffing stability, validates required documentation, supports staff training and onboarding, and coordinates household operations to maintain a safe, compliant, and person-centered environment. The coordinator oversees daily support activities and household routines, supports continuity of care during staffing gaps, and serves as a first-line contact for urgent home-level issues. The role also supports quality improvement and ensures standards of care are met.

Requirements

High school diploma or GED.
Valid state driver’s license.
Strong organization, follow-through, and documentation skills.
Ability to operate basic office and computer equipment.
Ability to lift up to 50 pounds and perform physically demanding work.

Nice To Haves

Additional education.
IDD experience; 1–2 or more years is recommended.

Responsibilities

Supervise and lead DSP I and DSP II staff, including overseeing staffing coverage, coaching and performance feedback, reinforcing person-centered practices, and promoting policy adherence, accurate documentation, and quality service delivery.
Support daily operations of assigned homes, including routines, household inventory, menu planning, and transportation coordination.
Oversee daily support activities and schedule medical and personal appointments; promptly communicate health or medication changes to the clinical team and AD.
Provide direct care coverage as needed and maintain continuity of supports during staffing gaps.
Submit and track maintenance requests; complete weekly home visit guides and house audits, and follow up on identified items.
Support onboarding and on-the-job training; ensure training checklists and competency steps are completed and returned according to process.
Validate that daily notes/service logs, MARs, data sheets, vehicle logs, and timesheets are accurate and submitted on time.
Manage clients’ use of personal funds and maintain accurate, compliant supporting documentation.
Conduct and document routine home safety drills, such as fire drills, and verify that life safety standards are followed according to Company policy.
Serve as a first-line point of contact for urgent home-level issues and respond to unexpected events or emergencies according to on-call expectations when assigned.
Support quality improvement efforts and ensure standards of care are met.
Perform other duties as assigned.