Residential Case Worker

GHI Gateway Healthcare•Central Falls, RI

9d•Onsite

About The Position

The Residential Case Worker helps residents succeed in and take ownership of their living and working environments through skills training and relationship building. The role supports a safe, clean, therapeutic residential setting and provides client-driven services focused on quality care and recovery. Employees are expected to model Brown University Health’s values of Compassion, Accountability, Respect, and Excellence, and demonstrate the core Success Factors: Instill Trust and Value Differences, Patient and Community Focus, and Collaborate. The position involves providing client care and daily living skills support, coordinating treatment services, maintaining the residential environment, and responding to medical, psychiatric, and behavioral crises. The worker may be assigned to cover shifts at different residential programs, including traveling between them. The schedule includes evening work, rotating schedules, alternate weekends, and holidays. Driving is required.

Requirements

High school diploma or GED.
Flexibility to work the posted and assigned schedule, including weekends and holidays.
Ability to perform routine household chores involving lifting and bending.
Ability to communicate face-to-face and by telephone with clients and staff.
Ability to obtain and maintain CPR certification and first-aid training, and to monitor client vital signs as required.
Maintain a valid chauffeur’s license and be able to use a program van or personal vehicle to transport clients to programs and appointments, and to respond to medical emergencies and disaster evacuations.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to complete required clinical and administrative documentation and write correspondence, reports, and care plans.
Ability to present information effectively in one-on-one and group situations to clients and employees.
Ability to access emergency resources to manage crises and ensure the safety of clients and colleagues.
Ability to maintain knowledge of organizational policies, procedures, protocols, and guidelines and comply with them.
Ability to solve practical problems and deal with concrete variables in situations with limited standardization.
Ability to interpret written, oral, and diagram-based instructions.
Ability to successfully complete required training and certifications.
Sufficient oral and written communication skills, including speech, grammar, spelling, and legibility, to communicate effectively and appropriately.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals, manually or with a calculator.
Use and access client health information only as necessary for job duties and in accordance with assigned access levels and agency policies and procedures.
Comply with agency ethics and codes of conduct in contacts with clients, coworkers, and the community, and observe applicable agency policies and procedures.
Respect the sensitive and private nature and legal status of client information, and do not access, use, disclose, or request it unless necessary for job duties.
Meet the physical requirements of the position, with reasonable accommodations as required by law.

Responsibilities

Cover shifts as assigned at any residential program, including traveling between programs.
Facilitate activities of daily living and community-integration skills, including medication routines, budgeting, self-preservation, and transportation; provide opportunities for skills practice and collaborative learning.
Participate in multidisciplinary teams to develop and implement client treatment plans and progress reviews, involving clients in planning and evaluation whenever possible.
Provide, coordinate, and monitor treatment services for assigned clients, including prescribed client contacts and documented coordination with families, Gateway staff, consultants, and other designated service providers.
Monitor the effectiveness of services by comparing services provided with treatment-plan outcomes.
Provide shift coverage, including household maintenance, cleaning, meal preparation, and assistance with medical, psychiatric, or behavioral crises, conflict resolution, and symptom management.
Attend supervision and team meetings as required.
Maintain current knowledge of agency policies and procedures.
Help ensure office and residential areas are safe and secure by checking door and window locks and knowing residents’ whereabouts during the shift.
Schedule and facilitate treatment-plan meetings; use assessment information, diagnostic results, medical records, and input from clients, families, and other providers to develop and document assessments and treatment plans or reviews in accordance with agency policy.
Screen for substance abuse and provide assessment, treatment planning, counseling or education, and referrals as indicated.
Remain on shift until appropriately relieved by another staff member, which may require working two consecutive shifts as designated by a supervisor.
Perform other duties as assigned or needed.