Residential Case Manager - Luce Street

CATHOLIC CHARITIES OF CHEMUNG/SCHUYLER•City of Elmira, NY

23h

About The Position

The Residential Case Manager (RCM) coordinates care for resident services, provides direct services, and assists with the day-to-day operation of the Luce Street Community Residence household. The role provides rehabilitative and supportive services through intensive, goal-oriented interventions tailored to residents’ needs, including community integration, maintaining or improving skills, and transitions to more independent housing. The RCM develops, implements, and documents assessments, service-plan goals and reviews, hospitalization and discharge planning, progress notes, and income information in accordance with Office of Mental Health (OMH) regulations. The position maintains accurate records, supports residents in following provider recommendations, advocates for residents’ rights and continuity of care, and helps maintain the residence and a home-like atmosphere. The role also participates in meetings, training, household activities, and food pantry services.

Requirements

Associate degree in human services.
At least two years of practical and/or paid experience working with individuals in an OMH-related program; relevant education and experience will be considered.
Valid New York State driver's license and an acceptable driving record.
Continuous access to a reliable, registered, and insured vehicle.
Ability to work independently and as part of a team.
Ability to understand written, oral, and computer instructions.
Ability to multitask and prioritize duties.
Willingness to work a flexible schedule based on agency needs.
Excellent verbal and written communication skills.
Ability to maintain strict confidentiality of consumer, employee, and billing records.
Ability to correctly follow mandated-reporting and response procedures, including recognizing when children may be at risk of abuse or neglect.
Ability to demonstrate behaviors and attitudes that support the organization’s mission, philosophy, and policies.
Ability to work cooperatively and helpfully with all individuals and foster teamwork through positive, constructive communication.
Adherence to applicable federal and state laws and regulations governing confidentiality, privacy, programs, billing, and documentation.
Ability to provide effective, equitable, understandable, respectful, and culturally responsive care and services.

Responsibilities

Coordinate resident services and provide direct services while assisting with the day-to-day activities of the Community Residence household.
Provide rehabilitative and supportive services, including intensive, goal-oriented interventions addressing residents’ needs related to community integration and skills for more independent housing.
Document, develop, and/or implement assessments, service-plan goals and reviews, hospitalization and discharge planning, progress notes, and income information in accordance with OMH regulations.
Maintain accurate case-file records and reports according to funding-source and program requirements.
Submit resident files to the Senior Resident Supervisor (SRS) within 28 days of admission for a complete file audit and review.
Renew documents with expiration dates, including Releases of Information, consents to release information, and physician authorizations.
Meet regularly with the SRS to review file documentation and ensure records comply with funding regulations and agency policies and procedures.
Work with the SCR to maintain the residence to recertification standards and report needs for furniture, supplies, or property maintenance.
Assist residents, as necessary, in complying with recommendations from treatment and service providers.
Advocate or mediate for residents experiencing difficulties with providers, employment, or funding, while protecting their rights and confidentiality.
Help residents transition to more or less restrictive levels of care and support continuity of care with providers and funding streams.
Conduct routine bedroom inspections, communicate concerns to the SRS, and work with residents to maintain their rooms.
Help maintain a home-like atmosphere through family-style dinners, household chores, in-house activities, shopping, and outings.
Attend staff meetings, treatment-team and provider meetings, and staff-development or training seminars.
Participate in the Community Residence food pantry services in accordance with Food Bank of the Southern Tier requirements.
Follow mandated-reporting procedures and applicable laws, regulations, agency policies, and compliance and ethics standards.
Complete other duties as assigned.