Residential Case Manager Brick Manor Academy $2,500 retention bonus

Care New England Health System•Providence, RI

About The Position

The Providence Center Residential Case Manager at Brick Manor Academy provides clinical case management services to support program goals through a high-quality, client-centered approach. The role identifies client needs using a person-centered framework that addresses mental health symptoms and co-occurring disorders, and collaborates with clients to help them achieve the highest possible level of independence. The position is eligible for a $2,500 retention bonus. The Case Manager works in a residential setting for adults with severe psychiatric illness requiring 24/7 monitoring. The role coordinates recovery-oriented services with a multidisciplinary team, supports clients’ treatment plans and daily living skills, connects them with community resources, and responds to clinical emergencies. It also includes client transportation, documentation, facility-related communication, and participation in training, meetings, committees, and agency initiatives.

Requirements

High school diploma or GED required.
One to three years of experience in a behavioral health setting.
Valid driver's license, vehicle registration, current vehicle inspection, and insured automobile.
Strong knowledge of community resources and systems, including housing, education, employment, and healthcare.
Ability to build rapport and establish trust with diverse clients and community partners.
Cultural competence and commitment to equitable and inclusive services.
Effective verbal and written communication and ability to collaborate with multidisciplinary teams.
Strong organizational, problem-solving, and time-management skills.
Proficiency in documentation and electronic record-keeping systems, including electronic medical records.
Ability to travel within the community with reliable transportation.
Ability to work flexible hours, including evenings, weekends, holidays, and during inclement weather, and to cover the program when unforeseen circumstances arise to ensure 24-hour coverage.

Nice To Haves

Experience in residential facilities preferred.
Bilingual ability preferred. For positions designated bilingual, proficiency in the required language is mandatory and the language assessment must be passed no later than 30 days after starting.

Responsibilities

Coordinate and deliver person-centered, recovery-oriented case management as part of a multidisciplinary team.
Coordinate case management services with clients’ mental health treatment plans and the care team.
Assess client needs related to housing, education, employment, finances, healthcare, and community resources.
Develop and implement individualized care plans with clients, the care team, and families as appropriate.
Provide support counseling related to mental health issues, substance use disorders, and medical conditions.
Monitor and follow up on client needs and progress, and implement emergency protocols when required.
Assist clients with daily activities and life skills through modeling and education, including medication management and budgeting as appropriate.
Supervise clients self-administering medications using the 6 Rights of Medication Self-Administration.
Assist and monitor group home clients with medical interventions and hygiene needs.
Conduct daily room and unit inspections and maintain a home atmosphere.
Help develop and implement socialization and recreational activities in the group home and community, including attending Day Program groups and activities.
Negotiate and schedule client appointments with The Center and community partners.
Connect clients with community resources, including social services, transportation, and financial assistance programs.
Liaise with community agencies, advocate for client needs, and facilitate access to services.
Promote family contacts and relationships, and guide clients and families in navigating healthcare, education, and social service systems.
Identify, assess, and respond to clinical emergencies and crisis situations, including suicide risk and danger to others; provide crisis intervention and risk management and escalate when indicated.
Maintain timely and accurate records of client interactions and services, including required clinical documentation and reports for audits and program evaluation.
Comply with agency policies, ethical standards, and regulatory requirements.
Attend team meetings and case reviews, share updates, and collaboratively address client challenges.
Develop professional relationships with Day Program staff and foster cooperative relationships with staff, clients, and community partners.
Safely transport clients to appointments and activities as needed.
Submit facility-related work request orders and communicate them to the department team.
Attend trainings and case presentations, serve on committees, participate in agency initiatives, and perform other assigned duties supporting client and program needs.