Branch Manager ($5k Retention Bonus)

Certus Pest Inc.•Kent, WA

5d•$95,000 - $105,000

About The Position

The Branch Manager creates and leads an effective team to achieve branch goals in sales, service, customer satisfaction, and cost control. The role ensures operational excellence through recruiting, developing, and motivating employees, executing strategic plans, and delivering exceptional customer experiences. The manager leads branch sales and service operations, manages financial performance and inventory, provides field leadership for service quality and safety, resolves escalated customer issues, and ensures compliance with company and regulatory policies. The role also partners with HR on employee relations and performance management, oversees payroll and expenses, maintains branch assets, and develops direct reports and succession capability. Compensation is $95,000–$105,000 annually, plus a 20% incentive bonus and a $5,000 retention bonus.

Requirements

High school diploma or equivalent.
At least 5 years of proven driving experience.
At least 5 years of experience in the service industry and/or sales management, including P&L management.
Ability to pass a seven-year criminal background check, substance abuse testing, and a three-year motor vehicle report.

Nice To Haves

General Household Pest and Rodent Control License or Pest Control Operator Certification.
Experience in multi-state, high-growth, or field-based environments.
Advanced knowledge of pest control industry practices, safety, and compliance.

Responsibilities

Lead and develop branch teams to achieve sales, service, and customer retention objectives.
Drive branch sales performance through strategic planning, coaching, and execution.
Oversee recruiting, hiring, onboarding, and ongoing training for branch employees.
Manage branch financial performance, including P&L, production targets, and inventory control.
Provide field leadership to ensure service quality, safety, and regulatory compliance.
Resolve escalated customer issues and ensure timely, effective resolution.
Partner with HR on employee relations, performance management, and attendance.
Ensure branch assets, including fleet, equipment, and tools, are safe, compliant, and operational.
Oversee payroll accuracy, expense management, and adherence to pricing and sales policies.
Ensure full compliance with state, federal, and company policies and procedures.
Coach and develop direct reports to build a strong succession pipeline.
Meet weekly and monthly sales, route completion, and customer retention targets.
Resolve at least 95% of customer complaints and service issues within 48 hours.
Maintain at least 98% accuracy across management workflows, documentation, accountability, and compliance reporting.
Maintain at least 97% first-time service resolution, no more than 2% repeat services, zero repeat quality escalations, and at least 98% fleet and inventory readiness.
Achieve a 96% safety rating score.