Residential Care Team Supervisor/Expert

State of Arkansas•Conway, AR

4d•Onsite

About The Position

The Residential Care Team Supervisor/Expert oversees daily operations of a residential care facility to ensure high-quality services and a safe, supportive environment for residents. The position provides leadership, supervision, and guidance to direct care staff and ensures compliance with Arkansas state regulations, Medicaid requirements, and agency policies. Depending on the hiring agency’s operational needs, the role may include supervisory duties or serve as a senior technical expert.

Requirements

At least three years of experience in social services, behavioral health, healthcare, psychology, or a related field, including at least one year in a leadership capacity.
Must be certified or eligible to become certified as a Certified Nursing Assistant within six months of employment.
Strong ability to motivate, supervise, and mentor direct care staff.
Effective decision-making and problem-solving skills for managing daily operations.
Experience with staff scheduling, conflict resolution, and personnel development.
Ability to assess resident needs and develop personalized care plans.
Knowledge of behavioral health interventions and trauma-informed care principles.
Familiarity with Arkansas state laws, Medicaid policies, and federal residential care regulations.
Ability to maintain accurate records and prepare reports in compliance with agency policies.
Strong verbal and written communication skills for interacting with staff, residents, and stakeholders.
Ability to respond effectively to emergencies and implement crisis de-escalation techniques.
Experience handling challenging behaviors and resolving resident and staff conflicts.

Nice To Haves

Other job-related education and/or experience may substitute for all or part of the basic requirements, except certification or licensure requirements, with approval of the Qualifications Review Committee.

Responsibilities

Supervise, train, and evaluate direct care staff to support high standards of resident care and facility operations.
Oversee implementation of individualized care plans addressing residents’ medical, social, and emotional needs.
Monitor residents’ well-being and coordinate services with healthcare providers, therapists, and caseworkers.
Respond to resident concerns, grievances, and emergencies in a timely and effective manner.
Ensure compliance with Arkansas health and safety regulations, Medicaid requirements, and agency policies.
Conduct inspections and audits to maintain a clean, safe, and efficient living environment.
Maintain accurate records and reports concerning resident care, staff performance, and incident management.
Provide guidance on behavioral interventions, crisis management, and de-escalation techniques.
Serve as a point of contact during medical incidents, behavioral issues, and facility-related emergencies.
Mediate and resolve conflicts between residents, staff, and external stakeholders professionally and fairly.