Zahn Lilly's Place

The Salvation Army Southern California•Los Angeles, CA

About The Position

The Lilly’s Place Client Aide provides general oversight of residents and rooms, checks residents in and out, and evaluates and reports on residents’ conditions to the Program Manager, Case Manager, and Lead Facility Services Aide. The aide also assists staff with documentation and tracks residents’ progress upon discharge and during follow-ups. The role provides compassionate, safe support to residents; maintains a safe, quiet, and friendly environment; explains and enforces program rules; completes intakes and required records; monitors residents, rooms, and building security; responds to emergencies; and maintains confidentiality. The aide also assists with discharge documentation, telephone calls, medication monitoring, kitchen duties, cleaning, laundry, room turnovers, and donations. The position may involve an irregular schedule with varying hours as needed.

Requirements

High school diploma or GED required.
At least one year of experience working with low-income and/or homeless individuals and families.
Must be at least 21 years old.
Must pass a criminal background check to be eligible for employment.
Must be able to obtain an annual TB test and complete required Salvation Army training courses, including decision driving and PTM.
Basic knowledge of blood-borne infections and universal precautions, including use of protective devices.
CPR/First Aid certification.
Ability to work an irregular schedule with varying hours as needed.
Ability to walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously; grasp, push, pull, and reach overhead; operate a computer, fax, and telephone; and lift up to 25 pounds.

Nice To Haves

Associate degree preferred but not required.
Bilingual English/Spanish preferred.
Cultural sensitivity and a non-judgmental approach.
Knowledge and sensitivity regarding homelessness, mental health, and chronic illness.

Responsibilities

Provide professional, compassionate, safe care and prompt, courteous support to residents.
Monitor clients and maintain a safe, quiet, and friendly atmosphere.
Explain program rules and procedures and ensure clients adhere to program policies and procedures.
Complete intakes, intake forms, records, and individual files for new residents as needed.
Enter and update HMIS data as needed.
Follow Lilly’s Place and Salvation Army policies and procedures.
Complete daily logs, obtain required signatures, and provide end-of-shift reports to the incoming shift and Program Manager.
Monitor the house and residents and conduct rounds as directed by the supervisor.
Document and report unusual occurrences, incidents, and injuries.
Ensure residents’ rooms are neat and clean and hallways are free of obstructions and safety hazards.
Coordinate with staff to ensure safety and security measures are followed and maintain security inside and outside the building.
Respond promptly and appropriately to emergencies.
Maintain resident confidentiality.
Assist Case Managers and the Facility Services Aide with documentation and resident discharge tracking.
Answer and direct incoming calls courteously and professionally.
Monitor residents’ medication.
Assist with kitchen duties as needed.
Clean common areas daily and assist with room turnovers, house laundry, and donations.
Perform other duties as assigned by the immediate supervisor or management.
Perform duties courteously and support clients’ and staff members’ sense of self-worth.