Housing Navigator -11-205 - SC/ Lilly's Place

Salvation Army Careers•Los Angeles, CA

About The Position

The Housing Navigator provides, develops, and implements a housing plan for each program participant, including facilitating housing skills in group and individual formats. The role coordinates individualized services to help families experiencing homelessness achieve housing placement and stability. This includes identifying and securing housing opportunities, negotiating rental arrangements, providing referrals to external resources, and accompanying families to housing appointments as needed. The Housing Navigator provides strength-based case management and service coordination, monitors participant progress, maintains accurate records and required HMIS information, and connects participants with services that support housing readiness and long-term housing retention. The position works with landlords, property managers, community providers, and other agency programs to maximize participant outcomes.

Requirements

Bachelor’s degree in a human services field and at least two years of experience, or an associate degree and at least four years of experience, or equivalent five years of experience in the field.
Valid Class C California Driver’s License.
Ability to make judgments and organize responsibilities independently.
Knowledge and sensitivity regarding homelessness, mental health, and chronic issues.
Knowledge of the homelessness continuum of care, housing providers, and social services agencies.
Ability to obtain an annual TB test and complete other required Salvation Army trainings.
CPR/First Aid Certification.
Must pass a criminal background check to be eligible for employment.

Nice To Haves

Bilingual English/Spanish.
Previous HMIS experience.

Responsibilities

Provide strength-based case management and service coordination to help clients obtain and maintain stable housing.
Monitor, implement, and enforce applicable program policies using evidence-based practices, including intensive case management, motivational interviewing, harm reduction, critical time intervention, and Housing First practices.
Ensure compliance with applicable laws and regulations governing the program.
Develop relationships and partnerships with landlords and property managers.
Maintain an inventory of housing opportunities, including low-income, government permanent, and affordable housing.
Link participants to community resources that promote long-term housing retention.
Monitor and evaluate participant progress through monthly follow-ups.
Develop individualized housing and service plans, including a path to permanent housing stability, and conduct necessary reevaluations.
Maintain and update resident information as required by HMIS; ensure record accuracy, document completed goals, and compile data for demographic reports.
Facilitate access to housing-readiness services such as credit repair, legal aid, housekeeping, money management, and tenant rights and responsibilities.
Accompany families to housing appointments, assist with housing searches, and help complete housing documentation.
Instruct clients on housing applications, housing searches, tenant rights and responsibilities, rental agreement rules, and being a good neighbor.
Work with other agency programs or departments, including Work Source Center, DPSS, FSC, DMH, and DHS, to maximize participant outcomes.
Ensure HIPAA compliance regarding client matters.
Perform other duties as assigned.