Housing Navigator -11-205 - SC/ Lilly's Place

The Salvation Army Southern California•Los Angeles, CA

About The Position

The Housing Navigator develops and implements individualized housing plans for program participants and facilitates housing skills through individual and group formats. The role coordinates external resources and referrals, identifies and secures housing opportunities, negotiates with landlords, and may accompany families to housing appointments to support placement. The position assesses, arranges, coordinates, and monitors individualized services that help families experiencing homelessness achieve housing stability.

Requirements

A bachelor's degree in a human services field and at least two years of experience; or an associate degree and four years of experience; or an equivalent five years of experience in the field.
Valid California Class C driver's license.
Must pass a criminal background check to be eligible for employment.
Ability to make judgments and organize responsibilities independently.
Knowledge and sensitivity regarding homelessness and mental health and chronic issues.
Knowledge of the homelessness continuum of care, housing providers, and social services agencies.
Ability to obtain an annual TB test and complete required Salvation Army trainings.
CPR/First Aid certification.

Nice To Haves

Bilingual English/Spanish.
Previous HMIS experience.

Responsibilities

Provide strength-based case management and coordinate services to help clients obtain and maintain stable housing.
Implement and enforce program policies using evidence-based practices, including intensive case management, motivational interviewing, harm reduction, critical time intervention, and Housing First practices.
Ensure compliance with applicable laws and regulations governing the program.
Develop relationships and partnerships with landlords and property managers.
Maintain an inventory of low-income, government-supported permanent, and other affordable housing opportunities.
Connect participants with community resources that promote long-term housing retention.
Understand the rules and regulations of local and federal housing programs used by Los Angeles County community providers, including Rapid Rehousing, Flexible Housing Subsidy Pool, Tenant Based Rental Assistance, and Section 8.
Monitor and evaluate participant progress through monthly follow-ups.
Develop individualized housing and service plans, including paths to permanent housing stability, and conduct necessary reevaluations.
Maintain and update resident information as required by HMIS; ensure record accuracy, document completed goals, and compile data for demographic reports.
Facilitate access to housing-readiness services such as credit repair, legal aid, housekeeping, money management, and tenant rights and responsibilities.
Accompany families to housing appointments, assist with housing searches, and help complete housing documentation.
Instruct clients on completing housing applications, searching for housing, understanding tenant rights and responsibilities, and following rental agreement rules and good-neighbor practices.
Coordinate with agency programs and departments, including Work Source Center, DPSS, FSC, DMH, and DHS, to maximize participant outcomes.
Ensure HIPAA compliance regarding client matters.
Perform other duties as assigned.