Resident Support Staff

Pathways Vermont•Burlington, VT

6d•$0 - $21•Onsite

About The Position

Pathways Vermont is a nonprofit agency committed to ending homelessness and providing innovative mental health alternatives throughout Vermont. Soteria Vermont is a five-bed hospitalization-prevention residence for people experiencing an early episode of psychosis who want to avoid or minimize exposure to medication and/or clinical interventions. It operates as a Therapeutic Community Residence (TCR), with services funded by the Vermont Department of Mental Health and compliance overseen by the Department of Aging and Independent Living. The program is unionized, and this is a union position. The Resident Support Staff member supports essential house functions and spends time with residents using a non-judgmental, non-directive approach. The position is full-time, hourly, and non-exempt, based in person in Burlington, Vermont. The schedule is Sunday through Wednesday, 4:00 p.m.–12:00 a.m., and Thursday, 2:30 p.m.–6:30 p.m. The position reports to the Second Shift Supervisor. Compensation is $21.00 per hour. One position is available. Applicants must submit a cover letter and resume.

Requirements

Valid driver’s license and ability to drive a vehicle.
Excellent communication, writing, and computer skills.
Excellent interpersonal skills and ability to form relationships with marginalized individuals.
Sound judgment and problem-solving skills, including the ability to assess risk factors.
Ability to structure time, independently develop work priorities, and meet documentation expectations.
Ability to work weekends.
Ability to work effectively as part of a team.
Ability to share personal transformative life experiences.
Willingness to self-reflect, learn, and practice new ways of being in relationships.
Tolerance for risk and discomfort.
Ability to ascend and descend stairs; frequently stoop, kneel, crouch, reach, push, pull, stand, and lift; occasionally lift and carry up to 50 pounds; and rarely run or move swiftly to avoid an emergency.
Ability to operate a computer and other office machinery, type frequently, and communicate through frequent talking and listening.
Ability to meet with people in the community and visit businesses, with frequent exposure to outdoor conditions in all seasons and occasional exposure to high noise levels.

Nice To Haves

Personal experience of psychosis or extreme states is considered an asset.

Responsibilities

Provide non-judgmental, non-directive support and availability to residents.
Build relationships and rapport, and provide client-centered services grounded in choice, harm reduction, and strengths-based approaches, including support with social skills, wellness, medications, and housekeeping.
Attend assigned meetings: one supervision meeting per week and additional meetings as needed, one team meeting per week, one all-staff meeting per month, and one co-reflection per month.
Complete 12 hours of Therapeutic Community Residence training annually.
Maintain a thorough understanding of Soteria policies and procedures, including emergency protocols.
Communicate program rules and expectations to residents.
Collaborate with residents to formulate and regularly review comprehensive care plans, including assistance with expenses and budgeting.
Maintain records, compile reports, and complete program documentation such as care notes, statistics, letters, and petty cash receipts.
Coordinate, facilitate, and monitor referrals to community services and activities, and advocate for resident participation.
Perform regular household cleaning and maintenance.
Attend annual all-staff and programmatic retreats during normal workdays and hours unless excused by the employee’s manager or HR.
Perform other duties as assigned.