Resident Support Specialist

COMMUNITY HOUSING INNOVATIONS INC•Town of Smithtown, NY

9d•$19 - $39,520•Onsite

About The Position

Community Housing Innovations (CHI) is seeking a full-time Resident Support Specialist for its Smithtown, New York location. The role provides a safe, structured, and supervised environment for residents and staff by coordinating and verifying client movement and monitoring conduct and behavior during the assigned shift. Duties include screening clients and visitors, conducting facility rounds, de-escalating crises, maintaining documentation, supporting front-desk operations, monitoring surveillance and fire safety systems, assisting with room turnover and supplies, reporting facility conditions, and supporting activities as needed. The listed schedule is Friday through Monday, 2:00 p.m. to 10:00 p.m. Overtime is available. The position pays $19.00 per hour, approximately $39,520 annually.

Requirements

High school diploma or GED.
Excellent verbal and written communication skills.
Proficiency in English.
Basic competency in MS Windows, MS Office, and internet usage.
Ability to tour the property, walk distances, and climb stairs.
Ability to prioritize, make appropriate decisions and judgment calls, and perform proper notifications.
Ability to work independently or as part of a team, stay organized, assume responsibility, work well under pressure, meet deadlines, multitask, be flexible, and maintain attention to detail.
Even-tempered disposition, good negotiation skills, and ability to meet unexpected deadlines.

Nice To Haves

1–2 years of experience working in a related field.
Bilingual Spanish skills.

Responsibilities

Maintain visibility to residents, staff, and visitors by wearing a safety monitor vest, ID badge, and professional attire.
Screen all clients and visitors entering the facility.
Perform bag searches upon intake and as required.
Ensure clients abide by facility, DSS, and OTDA policies and procedures.
De-escalate potential crisis situations and document interventions.
Conduct rounds throughout the facility, including hallways, stairwells, floors, bathrooms, and other common areas.
Complete logs, incident reports, and other required documentation.
Perform administrative and receptionist duties at the operations/front desk.
Monitor video surveillance cameras and the fire prevention, detection alarm, and notification system.
Support fire drills, evacuate the building when necessary, and use fire safety procedures.
Assist with room preparation and turnover for new clients.
Maintain inventory of cleaning and office supplies and ensure proper distribution.
Inform management of the work site's physical condition, including dangerous conditions, possible repair needs, and supply needs.
Support afterschool and evening activities as needed.