Bilingual Resident Support Specialist

Wellspring Family Services • Seattle, WA

1d • Onsite

About The Position

The Bilingual Resident Support Specialist provides on-site support and advocacy to residents of Coronado Springs affordable housing complex in Seattle, helping them achieve personal, financial, and housing stability. The role connects residents with community resources and helps foster a safe, inclusive living environment. It includes full-time, on-site work five days per week, with occasional weekend work possibly required based on program and organizational needs.

Requirements

• At least 3 years of experience in housing services, case management, or community engagement.
• Bilingual proficiency in spoken and written English and Spanish.
• Understanding of landlord-tenant laws and conflict resolution.
• Experience supporting diverse and vulnerable populations, including people exiting homelessness.
• Excellent communication, organization, and time management skills.
• Proficiency with Microsoft Office and databases.
• Valid driver’s license and reliable transportation.
• Strong commitment to equity, inclusion, and trauma-informed care.

Nice To Haves

• Salesforce experience.
• Experience designing or leading youth programs.
• Knowledge of local community resources.

Responsibilities

• Provide on-site support to residents.
• Support resident events and activities to build community connections.
• Conduct needs assessments and create individualized action plans to help residents overcome barriers to stability.
• Provide crisis intervention for residents at risk of eviction and connect them with rental or utility assistance.
• Educate residents about tenant rights and responsibilities.
• Coordinate referrals for services such as mental health counseling, job training, and financial coaching.
• Collaborate with local partners to bring resources and opportunities to residents.
• Mediate landlord-tenant issues and advocate for supportive housing practices.
• Develop and oversee youth and afterschool programs that support academic, social, and emotional growth.
• Maintain detailed case notes and reports in accordance with agency standards.

Benefits

• Medical, dental, vision, life, and long-term disability insurance.
• 30 days of paid time off per year and 10 paid holidays.
• 403(b) retirement plan.
• Flexible Spending and Health Savings Accounts.
• Employee Assistance Program.
• Counseling session reimbursement.
• DEIA training and employee resource groups.
• Eligible for Public Service Loan Forgiveness (PSLF).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed