Bilingual Customer Support Specialist

CLEAResult • Madison, WI

3d • $18 - $25 • Onsite

About The Position

CLEAResult is seeking an entry-level Bilingual Customer Support Specialist to assist Spanish- and English-speaking customers, guide applicants through program requirements, and process rebate applications. The role provides hands-on experience in customer support, data entry, and program operations while working with a collaborative team in a structured, professional environment. This is an onsite position at the Madison office, and the employee must be able to commute there daily.

Requirements

• Fluent in Spanish and English.
• Strong verbal and written communication skills.
• Comfortable using Microsoft Office tools, especially Excel and SharePoint.
• Basic problem-solving skills and attention to detail.
• Able to commute daily to the Madison office.
• Must be authorized to work in the country where the position is located without employer sponsorship or support.
• Successful hires must pass pre-employment checks.

Nice To Haves

• 0–1 year of customer service and/or administrative experience, or a strong interest in learning.
• Bachelor’s degree preferred, but not required.
• Friendly, positive attitude and a desire to learn and grow.

Responsibilities

• Support Spanish- and English-speaking customers by phone, chat, and email.
• Help applicants understand program requirements and gather missing information.
• Review and process rebate applications according to guidelines and instructions.
• Enter and update application information accurately in internal systems.
• Check applications and documents to ensure program requirements are met.
• Perform quality checks to ensure information is complete and accurate.
• Assist with basic troubleshooting and escalate issues when needed.
• Support team training and documentation updates, and help teammates as required.

Benefits

• Medical, dental, and vision insurance.
• Company-paid health care concierge service.
• 401(k) with company match.
• Paid vacation, sick, personal, and parental leave.
• Paid volunteer time.
• Employee Recognition Program with points redeemable for gift cards.
• Employee Assistance Program.
• Access to on-demand training courses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed